Business Communication - Topic 1& 2

Communication is the process of

• transferring information and meaning.

• listening actively.

• writing messages.

• none of the above.

Improving your communication skills will enhance your career because

• having great ideas won't help you much, unless you can communicate them effectively.

• the higher you rise in an organization, the more important your communication skills will be.

• you'll need to connect with decision makers outside of your area of expertise.

• all of the above.

All of the following except ________ will make your business messages more effective.

• providing practical information

• clarifying expectations and responsibilities

• presenting information concisely and efficiently

• discussing personal issues and complaining about problems

Stakeholders affected by the quality of business communication include

• customers

• employees

• suppliers

• all of the above

Which of the following is not a characteristic of effective business messages?

• They provide practical information.

• They present the writer's opinions as facts.

• They state precise audience responsibilities.

• They highlight and summarize essential information.

To make your communication more effective

• clearly address your audience's wants and needs—not yours.

• include as much information as possible, even if you're not sure it's necessary.

• prepare the message as if the audience is not interested.

• do all of the above.

In the first step of the communication process, the sender

• decides what to say.

• chooses a communication channel.

• has an idea.

• chooses a communication medium.

Within the context of social media, ________ refers to a sense of openness, of giving all participants access to the information they need to understand the messages they are receiving.

• transformation

• transcendence

• transparency

• translucency

To actually receive a message, a person needs to do all of the following except

• comprehend/understand the message.

• sense the presence of the message.

• select it from other competing messages.

• perceive it as an actual message.

The ________ is the form a message takes and the ________ is the system used to deliver the message.

• channel, medium

• medium, channel

• schema, pipeline

• package, tunnel