Dining Room

What is our Core 4?

• 1. Create Eye Contact

  2. Share a smile

  3. Speak in a friendly tone

  4. Always say my pleasure

• 1. Create Eye Contact

  2. Be nice

  3. Genuine Hospitality

  4. Thank the guest

• 1. Smile

  2. Be kind

  3. Win the hearts

  4. Say My pleasure

What is 2nd mile service?

• Going Above and Beyond

• Serving the guests

• Creating Connections

• Being amazing

What are two example of 2nd mile service?

• Table touch-Ins

• Greeting our guests

• Cleaning

• Offering to help carry a large order

A guest who often comes back and advocates for us is called a

What are the three table touch-in points?

• While they are in the playground

• After receiving their meal

• While they are chatting

• Mid-way into their meal

• Meal Completion

We should perform table touch-ins to our team.

• True

• False

If there is downtime I can relax.

• True

• False

Select the option that describes "deep clean"

• Brief, walk-through, pick up/clean, restock, between routines

• In-depth, Routine, Takes longer, scheduled

• Lists, whenever, short, cleaning

When there is a spill the first thing to do is

The bodily fluid kit must only be used for bodily fluids and never opened to take out one item.

• True

• False