ISO Refresher

Choose the incorrect pairing of key challenges and how is it addressed by ISO 9001: 2015 requirements?

• Diverse culture : Quality Goals unite and translate the strategy to employees

• High attrition: Retention of know-how/Documentation discipline

• VUCA environment : Risk-based thinking

• QMS improvement : Issues Tracking

The base principle of ISO and QMS is the Deming Cycle summarized in the acronym PDCA which stands for :

(Note: Input your answers in CAPITAL letters without comma e.g. APPLE BOY)

Which among the following documents can be found in Signavio Document Storage (SDS)? (Select all that apply)

• Service Level Agreement of Finance

• Documentation Card of APGA

• Bank accounting process documentation

• Process Card of NAGA

Our GBS+ Strategy is set till the year ____?

• 2022

• 2023

• 2024

• 2025

A newly signed Job Description (JD) should be kept by an employee for the following instances except :

• Upon Promotion

• During Salary Appraisal

• Upon transfer to a new role

• If he/she is newly hired

The following tools are used to document risk analysis except for :

• Risk Analysis and Process Controls (RAPC)

• Failure Mode and Effects Analysis (FMEA)

• Strengths, Weaknesses, Opportunities and Threats Analysis (SWOT)

• Corrections and Corrective Actions (CCA)

This document the alignment between GBS+ and the business partners in terms of the services the former will provide the latter

• Service Catalouge

• Process Card

• Service Level Agreement

• Process Documentation

This document lists all processes and sub-processes offered by the GBS+ to the business partners

• Service Catalouge

• Process Card

• Service Level Agreement

• Process Documentation

Which among the following documents is not a required ISO document?

• Job description

• Meeting minutes

• Documentation Card

• Back-up system

Statement 1 : KPI provides information regarding the team's performance in terms of certain metrics, i.e., Speed, Quality and Value or Cost

Statement 2 : Targets are usually set with business partners after establishing the KPIs

• Only statement 1 is true

• Only statement 2 is true

• Both statements are true

• Both statement are false