
General
Quiz
•
Education, Professional Development, English
•
1st Grade
•
Hard
David Mullings
Used 5+ times
FREE Resource
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25 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
On a reservation On or after 03/31/2022, 3 days prior to sailing based on Post Cruise with Confidence which statement applies
No FCC reissued
Full FCC value reissued if not expired
Current FCC value reissued less penalty amount or penalty percent if not expired
Current FCC value reissued less penalty amount or penalty percent if not expired
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Royal Caribbean Travel Protection can be purchased by New York residents.
True
False
3.
MULTIPLE SELECT QUESTION
2 mins • 5 pts
Deluxe Beverage Policy Exceptions Process - Resolutions Agents ONLY
Agents will need to manually assign the package for ALL guests in the same stateroom who are of legal drinking age.
If a guest presses further and has legitimate medical concerns that limit their ability to take advantage of the products offered in the refreshment package, please be empathetic and make the exception. All exceptions must be documented, please remark the booking with Bev. Policy Expt: Medical and a summary of the reason why you made the exception.
Add Deluxe Beverage Package and Refreshment Package for exception.
Add Deluxe Beverage Package and Refreshment Package and explain to agent where this is an exception.
4.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
GSS FCCs incremental 25% that was provided will expire on which date?
12/31/22 or original expiration date whichever is later
April 30, 2023
12/31/2049
12/31/22
5.
MULTIPLE SELECT QUESTION
1 min • 5 pts
Based on image, which statements are false.
RRS made a notation on the reservation.
Sailing is for Quantum of the seas.
The change fee was waived and special faring dropped.
Service history remarks are noted for 04/26/21 and 04/25/21
6.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
I was just on Cruise Planner and it made me book the Deluxe Beverage package for every guest in the stateroom, but I don’t want it for my friend. Can you help me cancel this?
Cancel the packages and advise of refund.
Advise, any cancellations to your package would have to be made for all guests in the stateroom.
Offer a Soda package to replace the deluxe and then assist.
Assist and thank caller.
7.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
What is the email address for Comp Cruises team?
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