General

General

1st Grade

25 Qs

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General

General

Assessment

Quiz

Education, Professional Development, English

1st Grade

Hard

Created by

David Mullings

Used 5+ times

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

On a reservation On or after 03/31/2022, 3 days prior to sailing based on Post Cruise with Confidence which statement applies

No FCC reissued

Full FCC value reissued if not expired

Current FCC value reissued less penalty amount or penalty percent if not expired

Current FCC value reissued less penalty amount or penalty percent if not expired

2.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Royal Caribbean Travel Protection can be purchased by New York residents.

True

False

3.

MULTIPLE SELECT QUESTION

2 mins • 5 pts

Deluxe Beverage Policy Exceptions Process - Resolutions Agents ONLY

Agents will need to manually assign the package for ALL guests in the same stateroom who are of legal drinking age.

If a guest presses further and has legitimate medical concerns that limit their ability to take advantage of the products offered in the refreshment package, please be empathetic and make the exception. All exceptions must be documented, please remark the booking with Bev. Policy Expt: Medical and a summary of the reason why you made the exception.

Add Deluxe Beverage Package and Refreshment Package for exception.

Add Deluxe Beverage Package and Refreshment Package and explain to agent where this is an exception.

4.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

GSS FCCs incremental 25% that was provided will expire on which date?

12/31/22 or original expiration date whichever is later

April 30, 2023

12/31/2049

12/31/22

5.

MULTIPLE SELECT QUESTION

1 min • 5 pts

Media Image

Based on image, which statements are false.

RRS made a notation on the reservation.

Sailing is for Quantum of the seas.

The change fee was waived and special faring dropped.

Service history remarks are noted for 04/26/21 and 04/25/21

6.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

I was just on Cruise Planner and it made me book the Deluxe Beverage package for every guest in the stateroom, but I don’t want it for my friend. Can you help me cancel this?

Cancel the packages and advise of refund.

Advise, any cancellations to your package would have to be made for all guests in the stateroom.

Offer a Soda package to replace the deluxe and then assist.

Assist and thank caller.

7.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

What is the email address for Comp Cruises team?

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