General

On a reservation On or after 03/31/2022, 3 days prior to sailing based on Post Cruise with Confidence which statement applies

• No FCC reissued

• Full FCC value reissued if not expired

• Current FCC value reissued less penalty amount or penalty percent if not expired

• Current FCC value reissued less penalty amount or penalty percent if not expired

Royal Caribbean Travel Protection can be purchased by New York residents.

• True

• False

Deluxe Beverage Policy Exceptions Process - Resolutions Agents ONLY

• Agents will need to manually assign the package for ALL guests in the same stateroom who are of legal drinking age.

• If a guest presses further and has legitimate medical concerns that limit their ability to take advantage of the products offered in the refreshment package, please be empathetic and make the exception. All exceptions must be documented, please remark the booking with Bev. Policy Expt: Medical and a summary of the reason why you made the exception.

• Add Deluxe Beverage Package and Refreshment Package for exception.

• Add Deluxe Beverage Package and Refreshment Package and explain to agent where this is an exception.

GSS FCCs incremental 25% that was provided will expire on which date?

• 12/31/22 or original expiration date whichever is later

• April 30, 2023

• 12/31/2049

• 12/31/22

Based on image, which statements are false.

• RRS made a notation on the reservation.

• Sailing is for Quantum of the seas.

• The change fee was waived and special faring dropped.

• Service history remarks are noted for 04/26/21 and 04/25/21

I was just on Cruise Planner and it made me book the Deluxe Beverage package for every guest in the stateroom, but I don’t want it for my friend. Can you help me cancel this?

• Cancel the packages and advise of refund.

• Advise, any cancellations to your package would have to be made for all guests in the stateroom.

• Offer a Soda package to replace the deluxe and then assist.

• Assist and thank caller.

What is the email address for Comp Cruises team?

• [e-mail]

• [e-mail]

• https://royalcompcruise.questionpro.com/

• [e-mail]

What options do travel agents have in regards to requests for a physical brochure?

• Digital Brochure is available on RoyalCaribbean.com

• Travel Partners can order through www.cruisingpower.com.

• Travel Partners can order brochure from mailing list.

• The travel agent would have to call a RCCL representative for assist with mailing brochure.

Which ships have 150 Central Park restaurant?

• HM

• OV

• MJ

• VI

What is the name of the alternative for RCTP for Canadian residents