RCC - Lesson Plan

Sarah placed an order and she's been informed that the delivery was pushed back.

• Sarah's order has been delayed.

• Sarah's order has been canceled.

• Sarah's order has been returned.

Danny's new AirPods are defective.

• The AirPods were damaged.

• The AirPods are too old.

• The AirPods are not working properly.

Mary's iPhone was stolen at the beach.

• Someone robbed Mary's iPhone.

• Someone broke Mary's iPhone.

• Someone dropped Mary's iPhone.

Michael ordered a MacBook Pro but he received an iMac.

• Michael received the product that he ordered.

• Michael received a different product from what he ordered.

• Michael has placed 2 orders.

Patricia bought an iPhone in store but now she does not want it anymore.

• Patricia wants to keep the iPhone.

• Patricia wants to cancel an order.

• Patricia wants to return an order.

Dylan wants to place an order but is having issues to checkout.

• Dylan has a problem deciding what he wants to buy.

• Dylan's order is not going through when he's trying to pay.

• Dylan needs to check if the item he wants fits his needs.

Kelly placed an order but entered an outdated address.

• Kelly's order has an old address.

• Kelly's order has a non-existing address.

• Kelly's order has an incomplete address.

Lexy received a package for some AirPods but she didn't order anything.

• Probably Lexy just has a secret admirer.

• Lexy was sent a gift product from Apple.

• Maybe Lexy received someone else's order.

Felix wants to buy a protection plan for his new iPad Pro.

• Felix wants to purchase an AppleCare plan.

• Felix wants to purchase a smart case to protect his iPad Pro.

• Felix wants to purchase anti-virus software.

Pilar heard about a recent promotion that includes a free gift card.

• Pilar heard that Apple was sending free gift cards to some customer.

• Pilar needs more information about a new promotion that includes a free gift card.

• Pilar received a message saying she was eligible to get a free gift card.