Mentor James

What are the 7 types of sentences with examples?

• Declarative Sentence (statement)

• Imperative Sentence (command)

• Interrogative Sentence (question)

• Exclamative Sentence (exclamation)

How can we locate the gate way tool?Plan change to Simple Choice (Value): Samson

• Access the Agreement tab.

• Double-click in the PP field to open the Change Price Plan screen.

• Under New, double-click in the Price Plan field.

• Click OK

Resume canceled subscribers

• Access the Agreement tab.

  Click Subs List.

  Select the Show Cancelled box in the top right of the pop-up.

  Click Page Options on the upper toolbar.

  Select Resume Canceled Subscriber. If you receive an error message, see Resume an account from cancel

• Enter the resume date.

  Add memos.

  If this is a pooled account, make sure the appropriate add-a-line SOCs are on the account.

  Click OK.

  Click Resume (the blue phone Icon) along the side toolbar.

• Individually resume each subscriber as listed above.

  Click Actions on the upper toolbar.

  Select BAN Activities.

  Click Open BAN.

  Enter the date to resume, reason and memos.

  Click OK.

• Access the Agreement tab.

  Select Page Options from the upper toolbar.

  Click Resume Canceled Subscriber.

  Enter the reason and memos.

  Click OK.

  Click Resume (blue phone icon) from the side toolbar.

Change the Product type after a BAN to BAN move

• Complete a BAN to BAN move back to the original BAN.

• Change the product type following the steps above.

• Move the Mobile Internet line back to the new BAN following the steps for a BAN to BAN move.

• Change the MI/IoT product type to MI/MI product type.

Plan changes: Individual

• Access the Agreement tab.

  Double-click PP field to open Change Price Plan screen.

  Under New, double-click Price Plan field.

• Highlight price plan of choice > OK (effective date defaults to next cycle start date).

  To backdate the plan, double-click effective date of plan > use calendar to select start date current cycle > OK.

  Tell the customer about paperless billing if the ligible for paperless billing auto-enrollment notification displays.

• Select OK > click OK to confirm expiration date of SOCs associated with the old rate plan.

  If switching to a plan that includes data, add the appropriate data SOC for the plan.

• Select Save.

Add, remove or change features: Samson(change multiple features (SOCs)

• From the Actions tab select Add Multiple SOCs.

  Consumer accounts can add multiple features to multiple subscribers at one time.

  Business accounts can add the same feature to multiple lines at once up to 20 subscribers.

  Select the SOCS to add/change. Click Next.

  Select lines for multiple SOCs.

• Only add SOC's to an account with customer permission or request.

• Set dates for all selected SOCs and select Insert if applicable.

  Click Activate and close widget.

  If you're adding 15 total features at one time the changes will take effect immediately.

• If you're adding 16 or more total features at one time the changes will go offline. Changes will be completed within 12 to 24 hours.

  Tell customers they can check the status of their feature through the T-Mobile app.

How to update the software?

• On the device home page, navigate to the Software versions page.

• Note the account that you advised a software update

• Review the steps, and make sure the customer understands well enough to do it on their own.

• Do not offer to stay on the line with customers while updating software.

Change the Customer PIN/Passcode

• Before proceeding with a Customer PIN/Passcode change, follow steps to send and verify a one time PIN.

• On any tab, highlight the text in the PIN/Pass field at the top of the account.

• Type the new Customer PIN/Passcode.

• From the left toolbar, select Save.

Add or change IMEI: Samson

• From the Profile tab, select Add.

  Select the IMEI radio button.

  Enter the IMEI1 number.

  Select OK > Save.

• From the Profile tab, highlight the current IMEI number under the equipment window.

  You may need to select the down arrow on the right side of the window to review the IMEI row.

  Select Change.

  Enter the IMEI1 number.

  Select OK > Save.

• Access the Profile tab.

  Click Page Options.

  Select Summary Indicators. The Summary Indicators for subscriber appears.

• Access the Profile tab.

  Click Add.

  Select the SIM radio button.

  Enter the number.

  Click OK.

  Click the SAVE icon.

SIM change: Samson

• Access the Profile tab.

  Highlight the current SIM card number under the equipment window.

  Click Change.

• Send a one time PIN for verification.

  If there is no active service the customer will not be able to receive a OTP. Customers can change the SIM card themselves on My T-Mobile or T-Mobile App. See Order and change a SIM card: Self-service.

  Select the reason.

• Enter the new SIM number.

  For eSIM, if you receive the message “eSIM associated is already in use”, select the Override check box to create a new eSIM profile.

  For eSIM entering the IMEI will retrieve the EID automatically.

  Click OK.

• For eSIM, ensure the customer has a Wi-Fi connection and provide the device specific steps to download their eSIM profile.

  For unauthorized SIM swaps, see Fraud call scenarios > Account takeover fraud > SIM swap fraud.