A+ Certification Prep 1102 - Core 2

A+ Certification Prep 1102 - Core 2

9th Grade - Professional Development

132 Qs

quiz-placeholder

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A+ Certification Prep 1102 - Core 2

A+ Certification Prep 1102 - Core 2

Assessment

Quiz

Computers

9th Grade - Professional Development

Medium

Created by

Joanne Phillips-Edley

Used 65+ times

FREE Resource

132 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Which two data storage locations contain persistent data that can be used by computer forensics specialists? (Choose two.)

hard disk drives

solid state drives

RAM

cache CPU registers

2.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)

A user requires access to a new printer

The existing operating system is corrupted

The existing security software requires upgrading

The computer is being moved to a different network

A new replacement hard drive is installed in a computer

3.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Which two precautions can help prevent social engineering? (Choose two.)

Do not allow any customers into the workplace.

Escort all visitors.

Always require a user name and password to be configured.

Keep your password securely under your keyboard.

Always ask for the ID of unknown persons.

4.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Which two guidelines are appropriate for creating strong passwords? (Choose two.)

Use at least eight characters.

Change the password once each year.

Use only upper case and numeric values in passwords.

Passwords should contain symbols only.

Include letters, numbers, and symbols.

5.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

A support desk technician is dealing with an angry customer. Which two approaches should the technician take in dealing with the customer? (Choose two.)

Ask socially related questions to direct the customer away from the problem.

Work to redirect the conversation to solving the problem.

Immediately transfer the customer to a higher level technician.

Reply to the customer with the same level of anger.

Let the customer explain the problem without interrupting.

6.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

An administrative assistant tries to link a Bluetooth keyboard and mouse to a computer. The keyboard does not work, but the mouse works fine. What are two issues that could cause this situation? (Choose two.)

Wi-Fi is turned off.

Bluetooth is turned off.

The Num Lock key has been inadvertently pressed.

The keyboard battery is dead.

The keyboard is too far from the computer.

7.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

What two roles or tasks are associated with level two technicians? (Choose two.)

remotely updating drivers and software on customer computers

prioritizing incoming calls according to their severity

gathering customer information to initiate a work order

escalating a trouble ticket to a higher level technician

gathering diagnostic information from a customer computer

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