Which two data storage locations contain persistent data that can be used by computer forensics specialists? (Choose two.)

• hard disk drives

• solid state drives

• RAM

• cache CPU registers

On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)

• A user requires access to a new printer

• The existing operating system is corrupted

• The existing security software requires upgrading

• The computer is being moved to a different network

• A new replacement hard drive is installed in a computer

Which two precautions can help prevent social engineering? (Choose two.)

• Do not allow any customers into the workplace.

• Escort all visitors.

• Always require a user name and password to be configured.

• Keep your password securely under your keyboard.

• Always ask for the ID of unknown persons.

Which two guidelines are appropriate for creating strong passwords? (Choose two.)

• Use at least eight characters.

• Change the password once each year.

• Use only upper case and numeric values in passwords.

• Passwords should contain symbols only.

• Include letters, numbers, and symbols.

A support desk technician is dealing with an angry customer. Which two approaches should the technician take in dealing with the customer? (Choose two.)

• Ask socially related questions to direct the customer away from the problem.

• Work to redirect the conversation to solving the problem.

• Immediately transfer the customer to a higher level technician.

• Reply to the customer with the same level of anger.

• Let the customer explain the problem without interrupting.

An administrative assistant tries to link a Bluetooth keyboard and mouse to a computer. The keyboard does not work, but the mouse works fine. What are two issues that could cause this situation? (Choose two.)

• Wi-Fi is turned off.

• Bluetooth is turned off.

• The Num Lock key has been inadvertently pressed.

• The keyboard battery is dead.

• The keyboard is too far from the computer.

What two roles or tasks are associated with level two technicians? (Choose two.)

• remotely updating drivers and software on customer computers

• prioritizing incoming calls according to their severity

• gathering customer information to initiate a work order

• escalating a trouble ticket to a higher level technician

• gathering diagnostic information from a customer computer

What are two file attributes in the Windows environment? (Choose two.)

• detao;s

• archive

• read-only

• security

• general

A user finds that when launching a downloaded Windows update file, Windows Update fails. What are two possible causes for this? (Choose two.)

• The hard disk is failing.

• The Windows Firewall is turned off.

• The downloaded update file is corrupted.

• The virus definitions are out of date.

• A previous update that is required for the current update is not installed.

A store in a shopping center uses a wireless network to provide internet access for three tablet computers. The authentication to the wireless router has been configured as 128-bit WEP. Recently the store employees notice that the internet connection is getting slower. The network administrator of the shopping center reviews the logs of the wireless router and notices many non-store devices are associated with the router. Which two actions can the network administrator do to improve the security of the wireless network access? (Choose two.)

• Use a 32-character long SSID.

• Change WEP to WPA2 protocol.

• Change to the 152-bit WEP protocol.

• Use the MAC address filtering feature.

• Ensure that the shared key is randomly generated.