Incredibles

How long is the IHD warranty?

• 6 Months

• 12 Months

• 18 Months

• 24 Months

How do you book a replacement IHD?

• IFA Email

• Smart Form

• Kraken Booking

• TL Needs to do it

When is the 56 day complaint letter send?

• 2 Weeks

• 6 Weeks

• 8 Weeks

• 10 Weeks

Who sends a complaint Deadlock letter?

• Team Leader

• Energy Specialist

• Kraken

• Operations Manager

How many data points must we match to pass DPA?

• 1

• 2

• 3

• 4

Pick THREE things we can use to pass DPA?

• Name

• Hair Colour

• Address

• Email

How many RTI codes can we generate in 24 hours?

• 1

• 2

• 3

• 4

Which of these is NOT a place to topup a key or card?

• Lidl

• Post Office

• PayPoint

• PayZone

In Kraken, which tab shows you the meter readings?

• Events

• Payments

• Statements

• Properties

Under Meter Details, what does a 'Profile Class: 1' indicate?

• Single Rate Meter

• Dual Rate Meter

• Smart Meter

• Mechanical Meter