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Dx asking for status of a refund.. What cases completion do you use?

• Case completion transactions
• Case completion Dasherdirect Missing
• Case completion Dasherdirect Card
• None of the option

What is the right Issue and Issue category for Dasher Scam

• Issue category: DasherDirect - Dx<br />Category: Dasher Scam
• Issue category: DasherDirect - Dx<br />Category: ATO
• Issue category: Account Management - Dx<br />Category: ATO Reported
• Issue category: DasherDirect - Dx<br />Category: Deposits and transfers

Dx hasnt received his physical card. He requested it 5 days ago

• Issue category: DasherDirect - Dx<br />Category: DasherDirect Card General Questions
• Issue category: DasherDirect - Dx<br />Category: DasherDirect Card inquiries
• Issue category: DasherDirect - Dx<br />Category: DasherDirect App Setup and Troubleshooting
• Option 1 and 2

What is the right tagging if the Dx wants to update their Home Address

• Issue category: DasherDirect - Dx<br />Category: DasherDirect Card inquiries
• Issue category: DasherDirect - Dx<br />Category: DasherDirect App Setup and Troubleshooting
• Issue category: DasherDirect - Dx<br />Category: ATO
• Issue category: DasherDirect - Dx<br />Category: Deposits and transfers

Dx reporting duplicate cases what case completion do you use

• Case completion Dasherdirect Missing
• Case completion transactions
• Case completion Dasherdirect Card
• None of the option

What completion do you use if they have failed payment in transfer tool, you clicked retry and it worked

• Issue category: DasherDirect - Dx<br />Category: DasherDirect Card inquiries
• Issue category: DasherDirect - Dx<br />Category: DasherDirect App Setup and Troubleshooting
• Issue category: Pay Management Dx<br />Issue: Dasher Direct Missing Pay
• Issue category: DasherDirect - Dx<br />Category: DasherDirect Card General Questions

Case template for DasherDirect Missing payment

• Dasherdirect Inquiry
• Dasherdirect Contact
• Dasher Direct Missing Payout
• Dasher Direct Direct POD

Case template for Dasherdirect Scam

• Dasherdirect Inquiry
• Dasherdirect Contact
• Dasher Direct Scam
• Dasher Direct Direct POD

Case template if the Dx asks for Virtual card PIN

• Dasherdirect Inquiry
• Dasherdirect Contact
• Dasher Direct Missing Payout
• Dasher Direct Direct POD

Case template if the Dx reports Unauthorized transactions

• Dasherdirect Inquiry
• Dasherdirect Contact
• Dasher Direct Scam
• Dasher Direct Direct POD