Seibel Verification review

Travel advisors can enroll minor without an active booking

• True

• False

What information should be verified when talking with a Direct Guest

• Email

• Celebrate tier level

• No verification needed

• CAS#

What information needs to be verified for an internal agent

• No verification needed

• Email address

• Phone number

• CAS#

3RD party callers can make changes or request on CAS#

• True

• False

Changes can be made by Direct Family members who are added in a relationship

• True

• False

After a caller provides their name and date of birth, what information must you verify when accessing a guest's information in Siebel Loyalty?

• Last Sailing

• Email Address

• Tier Level

• Address

AddressWhen verifying a Siebel profile which piece of information (of the listed below) does the agent verify back to the caller, assuming the caller has not provided it?

• Birthdate

• Phone Number

• Email

• Street Address

A guest named Joan Brown (DOB 09/06/1964) calls in to update his email address but he doesn’t know his Crown & Anchor number.  Based on the information provided, what is the best search method?

• Profile search

• Can't locate a number with the information provided

• ID Search

• Booking Search