Seibel Verification review

Seibel Verification review

Professional Development

8 Qs

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Seibel Verification review

Seibel Verification review

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Petergaye Marsden

Used 6+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Travel advisors can enroll minor without an active booking

True

False

2.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

What information should be verified when talking with a Direct Guest

Email

Celebrate tier level

No verification needed

CAS#

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What information needs to be verified for an internal agent

No verification needed

Email address

Phone number

CAS#

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

3RD party callers can make changes or request on CAS#

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Changes can be made by Direct Family members who are added in a relationship

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

After a caller provides their name and date of birth, what information must you verify when accessing a guest's information in Siebel Loyalty?

Last Sailing

Email Address

Tier Level

Address

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

AddressWhen verifying a Siebel profile which piece of information (of the listed below) does the agent verify back to the caller, assuming the caller has not provided it?

Birthdate

Phone Number

Email

Street Address

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