CU3/L2:Forwarding Data Administration

What is the standard details required from customer ?

• Customer Annual sales

• Customer home address

• Customer contact number

• Customer identification number

The following are the way to collect customer information EXCEPT

• Inquiry Form

• Warranty Card

• Job Application Form

• Customer Feedback Form

Why inquiry form is good for business?

• An opportunity to collect customer information to follow up

• An opportunity to reduce your sales if service or product from customer

• An opportunity to avoid from customer to contact your company

• An opportunity to increase customer complain about your service or product

What is the benefit from customer's complaint?

• The chance to avoid any issue for fixing at any time

• The chance to avoid any issue complaint by customer

• The chance to fix any issue after it happens repeatedly

• The chance to fix any issue before further complexity arises

Refer to the above image, what type of document is suitable with the statement?

• Customer inquiry form

• Customer warranty form

• Customer complaint form

• Customer reward program

What are the standard details need to retrieve from customer ?

• Customer Name

• Customer Contact No

• Customer's Spouse Name

• Customer's Email Address

Which contact detail that suitable for communication via online with proof time and date?

• Post mail

• Email Address

• Office Phone number

• Mobile phone number

As custom regulations, how many Forwarding Agent can be appointed for each company?

• 3

• 4

• 5

• 6

Take note and make a record when communicating with customer via phone call.

• TRUE

• FALSE

There is no information can be retrieved from email.

• TRUE

• FALSE