BSBTWK401 is the Unit Code for?

• build and maintain business relationships

• business networking

• work health & safety

• kitchen hygeine

All goals should be SMART. This means they are:

• short, achievable & timely

• measurable & specific

• specific, measurable, achievable, relevant & timely

• short, milestone, achievable, relevant & timely

To build trust & confidence with new business contacts, you must:

• not follow basic courtesy

• build the relationship slowly

• treat contacts poorly

• break your promises

What is the best practice when having a conversation with potential contacts?

• practice active listening

• show no interest in what they are saying

• interrupt the speaker

• think about the fun weekend you have planned with friends

Which is an example of internal networking

• talking to your neighbour over the fence

• speaking with your family Doctor

• establishing and maintaining a relationship with a colleague in the workplace

• maintaining a relationship with a supplier

An example of informal networking is:

• having drinks with colleagues on Friday night

• having coffee with a new contact

• liking & commenting on a post from a business contact

• All of the above

An example of a communication channel is:

• email

• english channel

• assertive

• culture

An example of an assertive non-verbal cue is

• staring

• looking down

• clenched jaw

• smiling

What percentage of a total message comes from the non-verbal part?

• 65%

• 50%

• 5%

• 0%

Giving staff instructions and feedback is an example of which type of communication?

• intrapersonal

• public

• mass

• interpersonal