Operations Daily Knowledge Test 3

What is the PO Box number of Shams?

• 515000

• 5150

• 0505

• 1505

What is the name of the new combined lookup tool for the SLA Report and Task SLA report in ERP?

• Transaction Report

• New SLA Report

• Transaction Logs

• Combined SLA

In which below sheet we are updating for the duplicate documents in ERP?

• DDF - ERP in Shams Processing Record

• DDF - ERP in License Historic

• DDF - ERP in Visa Historic

• DDF - ERP in Timeline Achievement

If a residence visa application returned for the biometric then?

• We will return it to the CHE

• We will return it to the Sales

• We will resubmit in the E-Channel

• We will return it to the applicant

What do the first 2 numbers/digits in the DCN indicate?

• Processing Date

• Template Number

• Document Serial Number

• Amendment Number