OJT Recap

What way can a member get an ID card ?

• email from associate

• they cant request a new one

• providers office

• online portal or member services

Which of the following is for when you introduce a caller to the next associate?

• contact list

• warm

• informed

• we transfer people?

When a member wants to enroll who handles their application?

• Member services

• Enrollment and Billing

• DHS office

• They apply online at anthem.com

Members mother received a bill from being in the hospital who do we transfer to?

• member general

• the providers office

• Provider service unit

• Utilization Management

What benefit would adult diapers fall under?

• We dont cover those

• Pharmacy

• DME

• Home Health

If a service is not covered what can we offer the member?

• Emotional Support

  air hugs

• Management

• File a complaint

• Direct back to provider

Which of the following are considered a pcp?

• Behavioral Health

• ENT

• Family Medicine

• Kaylee

Who is the best trainer?

• Sophia

• Kaylee

• Renae

• Anyone but Kaylee