Business Communication Review

During active listening, "responding" is the process of:

• Restating the information you have received.

• Focusing on the information you are received.

• Showing the sender you are listening by providing feedback.

• Interpreting the meaning of the communication.

During active listening, "attending" is the process of:

• Focusing on the information you've received.

• Showing the sender you are listening by providing feedback.

• Taking in all of the information about the communication.

• Restating the information you have received.

Feedback is:

• Verbal cues

• Nonverbal cues

• Both verbal and nonverbal cues

What is the fourth step in communication planning?

• Determine the best channel of communication

• Identify the audience

• Determine the purpose of the message

• Outline the communication for delivery

• Clarify objectives

What is the first step in communication planning?

• Determine the best channel of communication

• Identify the audience

• Determine the purpose of the message

• Outline the communication for delivery

• Clarify objectives

Where is the Sender in this example of communication?

• A

• B

• C

• D

• E

Where is the Channel in this example of communication?

• A

• B

• C

• D

• E

Where is the Feedback loop in

this example example of communication?

• A

• B

• C

• D

• E

Why is understanding communication important?

• It will help you be more effective in communicating with others

• It will help to reduce misunderstanding between people

• It helps to avoid friction between people

• All Answers

What is the fifth and last step in communication planning?

• Determine the best channel of communication

• Identify the audience

• Determine the purpose of the message

• Outline the communication for delivery

• Clarify objectives