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Business Communication Review

Authored by Shonvettia Murphy

Business

10th - 12th Grade

Used 99+ times

Business Communication Review
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

During active listening, "responding" is the process of:

Restating the information you have received.

Focusing on the information you are received.

Showing the sender you are listening by providing feedback.

Interpreting the meaning of the communication.

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

During active listening, "attending" is the process of:

Focusing on the information you've received.

Showing the sender you are listening by providing feedback.

Taking in all of the information about the communication.

Restating the information you have received.

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Feedback is:

Verbal cues

Nonverbal cues

Both verbal and nonverbal cues

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is the fourth step in communication planning?

Determine the best channel of communication

Identify the audience

Determine the purpose of the message

Outline the communication for delivery

Clarify objectives

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is the first step in communication planning?

Determine the best channel of communication

Identify the audience

Determine the purpose of the message

Outline the communication for delivery

Clarify objectives

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Media Image

Where is the Sender in this example of communication?

A

B

C

D

E

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Media Image

Where is the Channel in this example of communication?

A

B

C

D

E

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