2 DISPLAY PROFESSIONAL IMAGE AND ETIQUETTE

What one is NOT a way to present positive self?

• Right Attitude

• Positive Behaviour

• Positive Body Language

• Sulky Facial Expression

Which one is NOT a purpose of displaying professional service etiquette?

• Builds trust, loyalty and respect between the company and its customers

• Adds value to the company’s image

• Enhances the reputation of the brand

• To attract the attention of customer of the opposite gender

What one is NOT basic rules of professional service etiquette?

• Standard Greeting

• Rapid Handshakes

• Appropriate Forms of Address

• Making self-Introductions

Which one is NOT prefer when exchange namecards?

• exchange business cards with one hand

• the card should face the other person he or she can read.

• Study the business card

• Do not put the namecard away quickly

What is an important point to remember when introducing yourself?

• Using nicknames

• Using full names

• Speaking quickly and clearly

• Not apologizing if your name is forgotten

Which one is NOT part of proper handshakes?

• Both arm outstretched during handshake

• A comfortable distance is being kept

• Pat the top of customer’s hand

• last 3 to 4 seconds

Which one is NOT a phrase for standard greeting?

• Good morning/ Good afternoon

• Welcome to <Company name>

• Thank you for calling <Company name>

• What is your name?

When you meet someone for the first time, the person you meet forms an opinion of you in the first thirty minutes of your encounter.

• True

• False

When you meet someone for the first time, the person you meet forms an opinion of you in the first ______ of your encounter.

• 20s

• 30s

• 60s

• 5min

Below are the examples of what to do for a positive response, except:

• Your posture and body movement

• What you eat

• How you dress and groom yourself

• What you say