Quiz-01

Total Quality Management focuses on?

• Employee

• Customer

• Employee and Customer

• None of the Above

TQM and ISO both focuses on

• Customer

• Supplier

• Employee

• All of the above

Which of the following is responsible for quality objective?

• Top level management

• Frontline management

• Middle level management

• All of the above

While setting Quality objective, _ to be considered.

• Customer need

• Supplier need

• Organizational need

• Workers need

Name of your instructor in Total Quality Management

• Charresse Marie Sequino

• Charesse Marie Sequino

• Charisse Mae Sequino

• Charisse Mary Sequino

What are the 4 P's of TQM?

• People, Progress, Practices and Principles

• People, Product, Planning and Performance

• Processes, People, Planning and Performance

• People, Product, Planning and Processes

TQM stands for?

It is considered as the "Three-Legged Stool of Total Quality".

• Quality, Benchmarking and Processes

• Customer, Quality and People

• Measures, People and Processes

• Employee, Quality and Customer

Performance that meets or exceeds expectations.

• Quality

• Satisfaction

• Services

• Standard

applies to products, services, people, processes, and environments.