PYQ: March 2019 (Q1-20)

Determining goals is the first step in the planning process. What is the next step?

• Developing a tactical plan
• Developing a strategic mission
• Developing an operational plan
• Developing a comprehensive strategy

Which function in the management process will be used when a firm chooses to move towards a more centralised structure?

• leading
• planning
• organising
• controlling

In the process of strategy formulation, SWOT analysis takes place in __________.

• setting strategic goals
• developing tactical and operational plan
• matching the organisation and the environment
• analysing the organisation and the environment

AZ Manufacturing divides its organisation according to the way the goods are created. It is utilising __________ departmentalisation.

• process
• product
• customer
• functional

What type of organisation structure has relatively few layers of management?

• Tall organisational structure
• Flat organisational structure
• Long organisational structure
• Short organisational structure

A company’s organisation chart reveals __________ in the delegation process.

• authority
• responsibility
• accountability
• all of the above

A fast-food restaurant located nearby a college to make the products available conveniently for consumers. Which type of utility is the restaurant created?

• Time
• Form
• Place
• Possession

FedEx will always ensure that their delivery is fast and on time, as promised. Which type of strategy does FedEx emphasise to attract customer?

• Quality
• Low Price
• Flexibility
• Dependability

Amin, the production manager examines step-by-step procedures in the operation to reduce inefficiency. He is involving in which category of operations planning?

• Layout planning
• Method planning
• Capacity planning
• Location planning

Consistency refers to which of the following?

• The sameness of product quality from unit to unit
• Providing value by making products available where customers want them
• The principle that quality belongs to each person who creates it while performing a job
• The process by which a company analyses a competitor's products to identify desirable improvements