Revision Unit 1 & 2

Hunching forward and keeping the arms and legs crossed are examples of 

• open body posture

• closed body posture

• crossed body posture

• neutral body posture

Which one of the following is NOT an element of a good greeting? 

• Understand customer

• Start off with “May I help you?”

• Immediate recognition of customer

• Make the greeting warm and sincere

The discussion of topics like food and vacation that are not related to the sale itself is known as 

• big talk

• small talk

• men's talk

• women's talk

“Why are you considering that?” is an example of  

• checking for understanding

• beginning the flow of information

• continuing and redirecting the flow of information

• ensuring the information comprehended correctly

Perlyn intends to buy a Prada bag for her mum as her 50th birthday gift. She is considering buying the bag either in Singapore or in Paris. Which stage of the buying process is Erlyn at

• What should I buy?

• Why should I buy?

• When should I buy?

• Where should I buy?

Which one of the following is NOT a physiological need?

• Food

• Sleep

• Friends

• Warmth

John likes to serve customers with his arms folded. He is exhibiting a

• positive posture

• fixed personality

• smart personality

• closed posture

Julian is an insurance agent and likes to ask, “What will happen to your family should you fall sick?”. This is an example of a/an

• open question

• closed question

• probing question

• leading question

Elias moves one step backward when Qistina suddenly leans very close to speak to him.  Elias’s reaction is most likely due to

• body posture imbalance

• his personal space has been invaded by Qistina.

• being very fearful of Qistina

• the weather being too warm and needed some air  circulation

In Maslow’s Hierarchy of Needs, achieving one’s full potential is an example of  

• social need

• prestige need

• self-actualization need

• spiritual need