
Revision Unit 1 & 2
Quiz
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Other
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3rd Grade
•
Medium
Used 4+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Hunching forward and keeping the arms and legs crossed are examples of
open body posture
closed body posture
crossed body posture
neutral body posture
2.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Which one of the following is NOT an element of a good greeting?
Understand customer
Start off with “May I help you?”
Immediate recognition of customer
Make the greeting warm and sincere
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
The discussion of topics like food and vacation that are not related to the sale itself is known as
big talk
small talk
men's talk
women's talk
4.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
“Why are you considering that?” is an example of
checking for understanding
beginning the flow of information
continuing and redirecting the flow of information
ensuring the information comprehended correctly
5.
MULTIPLE CHOICE QUESTION
1 min • 5 pts
Perlyn intends to buy a Prada bag for her mum as her 50th birthday gift. She is considering buying the bag either in Singapore or in Paris. Which stage of the buying process is Erlyn at
What should I buy?
Why should I buy?
When should I buy?
Where should I buy?
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which one of the following is NOT a physiological need?
Food
Sleep
Friends
Warmth
7.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
John likes to serve customers with his arms folded. He is exhibiting a
positive posture
fixed personality
smart personality
closed posture
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