U4 AOS 2 Bus Man Section 2 Quiz - Management Strategies for KPIs

________ refers to the process of teaching staff how to do their job efficiently and effectively.

Employees who have access to training are more likely to be motivated and satisfied through the change management process.

• True

• False

Labour resources include:

• All human effort (mental and physical) used to produce a good or provide a service

• All natural resources taken from the environment that are productive

• The ability to combine all resources into a production process

• All man-made goods used to create other goods or services

Capital resources are:

• All human effort (mental and physical) used to create a good or provide a service

• All natural resources taken from the environment that are productive

• The ability to combine all resources into a production process

• All man-made goods used to create other goods or provide services

A company observes a significant decrease in the rate of productivity growth. Which management strategy could help improve this key performance indicator?

• Increasing investment in technology.

• Decreasing staff motivation.

• Reducing the quality of production.

• Outsourcing customer complaints.

When implementing a new technology in a business, which strategy can help manage the potential resistance from employees?

• Decreasing the quality of production.

• Providing adequate training and support for employees.

• Global outsourcing of operations.

• Decreasing staff motivation.

In the context of change management, how can changing management styles facilitate the change process?

• By increasing the level of resistance among employees.

• By adopting a style that is better suited to managing change effectively.

• By decreasing investment in technology.

• By initiating lean production techniques regardless of the need.

How might initiating lean production techniques help a business respond to a drop in net profit figures?

• By increasing the number of website hits.

• By increasing wastage and inefficiency.

• By reducing costs and improving efficiency.

• By increasing staff absenteeism.

What could be a potential effect of global sourcing of inputs on the business's operations?

• It could lead to decreased efficiency in production.

• It could decrease the business's market share.

• It could improve the business's relationship with local suppliers.

• It could result in higher production costs due to shipping and customs fees.

Which of the following strategies would not be considered a reaction to key performance indicators or an attempt to seek new business opportunities?

• Decreasing investment in technology.

• Global sourcing of inputs.

• Increasing staff training.

• Overseas manufacture.