Extended Protection + Tech Support Quiz

True or False: With Whole Home Tech Support, customers can get unlimited tech support regardless of when and where it was purchased.

• True

• False

Customers get help through Whole Home Tech Support with: (Select All That Apply)

• Adding New Connected Devices

• Setting Up Computer Software

• Learning How To Use New Apps

• File Management, Cloud Backups, and Online, Video Store Management

• All Of The Above

How much does Whole Home Tech Support Cost for our customer?

• $100/6 Months

• $150/Year

• $27.99/Month

• $100/Year

True or False: On Computers, Tech Support and Accidental Damage from Handling (ADH) is available from DAY 1?

• True

• False

Extended Protection on Computers/Connected Devices cover which of the following: (Select All That Play)

• Tech Support from Day 1

• Failures due to wear and tear

• Mechanical and electrical failures

• Defects in materials and workmanship

• Heat, dust and humidity and failures due to power surges

If a product covered by Extended Protection breaks down, what are the 3 options a customer has? (Select All That Play)

• Repair

• Replaced

• Reimbursed

Customers can claim their Extended Protection through the following way?

• Coming To a Source Store

• Over The Phone by calling: 1-855-359-8324

• Visiting a Bell Store

• None Of The Above

True or False: If a customer breaks a product that is covered by Accidental Damage from Handling, they are responsible for paying the deductible

• False

• True

Extended Protection breaks down into 4 main categories, what are they? (Select All That Apply)

• Computing/Connected Devices

• General Merchandise

• Cables/Chargers

• Software

What are the main benefits of having Extended Protection through Asurion? (Select All That Apply)

• Improved Customer Service for The Source

• A new source of revenue for The Source

• Easy, convenient, and simplified process with flexible options

• No Benefits At All