Communication Skills

Match the following

• STOP

• Problem Solving Skills

• HELP

• Conflict Resolution Skills

• FEDG

• Refusal Skills

• SO QUIC

• Decision Making Skills

shy, not clearly stating what they want or how they feel

• Passive

• Passive-Aggressive

• Aggressive

• Assertive

making demands and insulting others

• Passive

• Passive-Aggressive

• Aggressive

• Assertive

makes demands of others while insulting them in a calm way

• Passive

• Passive-Aggressive

• Aggressive

• Assertive

clearly states what they want and how they feel

• Passive

• Passive-Aggressive

• Aggressive

• Assertive

Match the following

• Problem Solving Skills

• 
• Refusal Skills

• 
• Decision Making Skills

• 
• Conflict Resolution

• 

Exchange of spoken or unspoken messages between people

• Feedback

• Verbal Communication

• Communication

• Nonverbal Communication

A disagreement or argument that occurs due to misunderstandings

• Mediation

• Compromise

• Misunderstanding

• Conflict

What causes a conflict?

• Misunderstandings

• Different Goals

• Different needs

• All of the above

What should you do if your friend refuses to take "NO" for an answer?

• Give in and say yes

• Tell them why you are saying no

• Use assertive body language

• Leave