Day 22 Additional Limitations Review

What can you do on this limitation?

• Accept/reject the documents/information submitted

• Transition the case to Request for Additional Info

• Decide on the appeal case (lift/deny)

• Move case to Back office review

What can you do on this limitation?

• Accept/reject the documents/information submitted

• Transition the case to Request for Additional Info

• Decide on the appeal case (lift/deny)

• Move Case to Back Office Review

What is the info center article that we can check, to confirm if we can lift/handle a limitation or not?

On this type of limitation, what can you not do?

• Accept/reject the documents/information submitted

• Move the case into review

• Add case notes

• Discuss the details of the case ie. appeal steps, placement reasons, etc. unless otherwise stated in SOL8617

This is the primary tool that we will use to review a Limitations case.

• Cassini Mars

• Compass

• Cassini Earth

• Cassini

Looking onto Cassini Mars, this is the Appeal step that shows a submitted document/information which requires a teammate interaction.

• Need Teammate Action

• Awaiting Customer Action

• Completed/Removed

Looking onto Cassini Mars, this is the Appeal step that does not need to be reviewed any longer.

• Need Teammate Action

• Awaiting Customer Action

• Completed/Removed

This is the automated tool/system, that automatically accepts or reject a submitted Photo ID.

• GDG

• GSD

• GMG

• GSM

Looking onto Cassini Mars, this is the button to click on, if we want to check if there were notes left by the previous teammates who possibly have handled the Limitations case.

• Case Notes

• Case Audit Log

• Case Home

• Email Communications

A limitations case housed in Cassini Mars, would usually start with...

• PP-L

• PP-0

• PP-US

• PP-Cassini-Mars