
BRS PART 2
Authored by Jomari Delamide
Fun
KG - 12th Grade
Used 2+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Always use _____ to guide you to the proper course of action before you make any adjustments.
a. Ordermax
b. BPI
c. Singleview
d. MultiVu
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
It is important that we adjust the ___________that applies to the correct month when the customer is disputing a charge.
a. Actual charge
b. Charges before taxes
c. Total charge
d. Future – dated charge
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
We are never to adjust another charge, nor are we ever to adjust a similar charge on a different ______.
a. Billing account
b. Billing address
c. Billing cycle
d. Consolidated account
4.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
What are Simplified Sales steps examples? Please select all that apply.
a. Introduction to the call
b. Manage customer’s needs
c. Offer Promotional discount
d. Propose
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which type of offer is available all year long for new services?
Mass Intervention
Targeted offer
Back Pocket
Mass
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Type of offer that is used as a closing tool
Mass Intervention
Targeted offer
Back Pocket
Mass
7.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
Which types of offers are only available for a limited time? Please select all that apply.
Mass Intervention
Targeted offer by Address
Back Pocket
Mass
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