BRS PART 2

Always use _____ to guide you to the proper course of action before you make any adjustments.

• a. Ordermax

• b. BPI

• c. Singleview

• d. MultiVu

It is important that we adjust the ___________that applies to the correct month when the customer is disputing a charge.

• a. Actual charge

• b. Charges before taxes

• c. Total charge

• d. Future – dated charge

We are never to adjust another charge, nor are we ever to adjust a similar charge on a different ______.

• a. Billing account

• b. Billing address

• c. Billing cycle

• d. Consolidated account

What are Simplified Sales steps examples? Please select all that apply.

• a. Introduction to the call

• b. Manage customer’s needs

• c. Offer Promotional discount

• d. Propose

Which type of offer is available all year long for new services?

• Mass Intervention

• Targeted offer

• Back Pocket

• Mass

Type of offer that is used as a closing tool

• Mass Intervention

• Targeted offer

• Back Pocket

• Mass

Which types of offers are only available for a limited time? Please select all that apply.

• Mass Intervention

• Targeted offer by Address

• Back Pocket

• Mass

The offers will appear once Blueprint completed the initialization.

• True

• False

Once a promotion is removed and the order is submitted, it cannot be re-added.

• False

• True

You don’t need to disclose that the price may increase during subscription. If there is an increase, the customer will receive at least 30 days written notice from Bell.

• True

• False