BRS PART 2

BRS PART 2

KG - 12th Grade

15 Qs

quiz-placeholder

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BRS PART 2

BRS PART 2

Assessment

Quiz

Fun

KG - 12th Grade

Practice Problem

Easy

Created by

Jomari Delamide

Used 2+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Always use _____ to guide you to the proper course of action before you make any adjustments.

a. Ordermax

b. BPI

c. Singleview

d. MultiVu

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

It is important that we adjust the ___________that applies to the correct month when the customer is disputing a charge.

a. Actual charge

b. Charges before taxes

c. Total charge

d. Future – dated charge

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

We are never to adjust another charge, nor are we ever to adjust a similar charge on a different ______.

a. Billing account

b. Billing address

c. Billing cycle

d. Consolidated account

4.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

What are Simplified Sales steps examples? Please select all that apply.

a. Introduction to the call

b. Manage customer’s needs

c. Offer Promotional discount

d. Propose

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Which type of offer is available all year long for new services?

Mass Intervention

Targeted offer

Back Pocket

Mass

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Type of offer that is used as a closing tool

Mass Intervention

Targeted offer

Back Pocket

Mass

7.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Which types of offers are only available for a limited time? Please select all that apply.

Mass Intervention

Targeted offer by Address

Back Pocket

Mass

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