Quiz about test

Question 1

1) Which of the following best describes the communication process?

Accepted Answer

A) transferring information and meaning

Answer

b) listening actively

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c) writing message

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d) providing data that benefits the speaker

Question 2

Which of the following is not a characteristic of effective business messages?

Accepted Answer

b. They present the writer's opinions as facts.

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A) They provide practical information.

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c. They state precise audience responsibilities.

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d. They highlight and summarize essential information.

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e. They are short.

Question 3

All of the following except ............ will make your business messages more effective.

Accepted Answer

d) discussing personal issues and complaining about problems

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A) providing practical information

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b) clarifying expectations and responsibilities

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c) presenting information concisely and efficiently

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e) showing readers how they will benefit by responding the way you want them to

Question 4

Effective communication helps businesses make stronger decisions based on

Accepted Answer

b. timely, reliable information.

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a. closer ties with communities in the marketplace.

Answer

c. clearer and more persuasive marketing messages

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d. greater employee engagement. E) earlier warning of potential problems.

Question 5

Which of the following is an advantage of improved mobile tools for the workplace?

Accepted Answer

e) increased connectivity

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A) increased security controls

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B) location-aware content

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c) standardized writing

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d) minimized distractions

Question 6

Writing for websites often involves the use of , which organize and control content and support teamwork.

Accepted Answer

d. content management systems

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A) wikis

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B) shared workspaces

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c) word processing software

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e) social networks

Question 7

4) An extranet is

Accepted Answer

b. a restricted website available to employees and to outside parties by invitation only.

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A) a web-monitoring tool that provides an "extra net" of protection against malware and viruses.

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C) another name for a social network such as LinkedIn or Facebook.

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D) another name for the hidden internet, which standard search engines do not reac

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E) a network tool that allows employers to "ping" website users and monitor their activity.

Question 8

4) Much of your workplace communication will occur during in-person or online meetings. If you're leading a meeting, you can help to make sure it's productive by

Accepted Answer

A) preparing carefully.

Answer

B) allowing anyone interested in the topic to attend.

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C) limit participation during the meeting to supervisors.

Answer

D) minimize your participation during the meeting.

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E) develop a flexible agenda.

Question 9

4) The best time to distribute an agenda for a meeting is

Accepted Answer

A) before the meeting.

Answer

B) at the start of the meeting.

Answer

C) during the meeting.

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D) after the meeting.

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E) as participates arrive.

Question 10

To overcome barriers to effective listening, the listener should

Accepted Answer

e) use visualization techniques

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A) use selective listening.

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B) rely on prejudgment.

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C) limit the use of categorization.

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D) interrupt often to ask questions.

Question 11

4) One way to show respect for others is being on time for a meeting. This is an example of as a nonverbal cue.

Accepted Answer

B) time and space

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A) influence

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C) gesture

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D) dominance

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E) pitch, pace, and stress

Question 12

4) Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

Accepted Answer

C) could lead them to interpret verbal and nonverbal signs differently.

Answer

A) don't include verbal and/or nonverbal signs.

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B) don't include a common language but do include common nonverbal customs.

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D) allow them to interpret verbal and nonverbal signals in identical ways.

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E) tie them to a particular ethnic group in their local community.

Question 13

4) The key to cross-cultural and global business is

Accepted Answer

E) effective communication.

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A) recognizing cultural biases.

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B) increased exports.

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C) cross cultural training.

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D) a diverse workforce.

Question 14

4) Nonverbal communication can be a reliable guide to determining the meaning of a message

Accepted Answer

D) only if the sender and receiver assign the same meaning to nonverbal signals.

Answer

A) in all communication situations.

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B) across a wide range of electronic communication media.

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C) in the majority of intercultural communication situations.

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A) if the sender has a basic grasp of cultural differences.

Question 15

4) In high-context cultures,

Accepted Answer

A) people rely more on nonverbal circumstances and cues to convey meaning.

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B) people rely less on the environmental setting to convey meaning.

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C) the rules of everyday life are highly explicit.

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D) aggressive negotiation is expected.

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E) there is less emphasis on context.

Question 16

4) To convey meaning in a low-context culture such as the one existing in Germany, people rely more on

Accepted Answer

D) explicit verbal communication.

Answer

A) gestures and vocal inflection.

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B) indirectness and metaphors.

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C) situational cues.

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E) facial expressions.

Question 17

18) Which one of the following is an element of the completing phase of the three-step writing process?

Accepted Answer

C) proofreading the message

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A) organizing the information

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B) interpreting the research

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D) selecting the right medium

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E) identifying audience

Question 18

19) Planning is essential when writing business messages because it

Accepted Answer

E) all of the above

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A) helps you provide the right information to the right people in the right format.

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B) makes the writing process faster and less stressful.

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C) can save you from embarrassing blunders that could hurt your company or your career.

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D) helps you deliver concise, compelling information that your audience wants and needs.

Question 19

19) After sending project cost estimates to a longtime client, you realize you failed to include information on some discount options. The best thing to do is

Accepted Answer

C) contact the primary audience immediately and correct the error.

Answer

A) take no action.

Answer

B) blame someone else.

Answer

D) start looking for a new job.

Answer

E) send a follow-up message, but explain that you just received the information.

Question 20

19) The best way to convey the "you" attitude is to express your message in terms of

Accepted Answer

D) the needs and interests of your audience.

Answer

A) the needs and interests of your organization.

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B) your own personal needs and interests.

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C) a universal set of needs and interests.

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D) the most direct method possible.

Question 21

A) 22) Which of the following statements that would appear in a business message best reflects the "you" attitude?

Accepted Answer

D) You will have your merchandise by July 15 if you send us your check for $25 today.

Answer

A) You failed to enclose a check for $25.

Answer

B) We need a check from you for $25 so that we can send the merchandise by May 15.

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C) We will send you the merchandise as soon as we receive your check for $25.

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E) Your merchandise will be held until you send us a check for $25

Question 22

23) Select the sentence with the best "you" attitude.

Accepted Answer

D) Once your application is complete, you should receive a response within two weeks.

Answer

A) Because your report was poorly written, we cannot accept it.

Answer

B) Your report failed to meet company requirements.

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C) When we receive a report that is professional, we can act on your recommendations.

Answer

E) You need to resubmit your report based on your lack of data.

Question 23

25) When you want to develop a paragraph by showing how a general idea is broken into specific categories, which of these methods would you use?

Accepted Answer

D) classification

Answer

A) illustration

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B) comparison and contrast

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C) cause and effect

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E) problem and solution

Question 24

24) When reviewing your document for content, you should be concerned with

Accepted Answer

C) the accuracy and relevance of the information.

Answer

A) grammar and usage.

Answer

B) punctuation and spelling.

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D) style and tone.

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E) type styles and typefaces.

Question 25

27) When evaluating the work of others, you should

Accepted Answer

A) make sure you understand the writer's intent before you begin suggesting or making changes.

Answer

B) talk with the writer about his or her intent only after you suggest changes, since this is a good way to test the effectiveness of the document.

Answer

C) avoid talking with the writer about the document, since other readers may not have that opportunity.

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D) compare the other person's writing style with your own, and if yours is better, rewrite the document in your own style.

Answer

E) suggest ways to improve the writing, even if you don't believe the author really needs them.

Question 26

28) Using short paragraphs will help you improve the readability of your business messages because

Accepted Answer

B) they can help you emphasize key ideas.

Answer

A) they will make your writing look more daunting.

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C) they are more time consuming to read than long paragraphs.

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D) they eliminate the need for transitional elements.

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E) they can be easily understood by a less educated audience.

Question 27

29) Skillful writers use informative headings and subheadings to

Accepted Answer

B) guide readers to think a certain way about the topics covered.

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A) conceal the basic structure of the document.

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C) add a decorative flair to mundane documents.

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D) take up space so the document doesn't look too short.

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E) simply identify topics covered in the document.

Question 28

A) 30) When determining the best way to distribute a message, which of the following should be considered?

Accepted Answer

E) all of the above

Answer

A) security and privacy

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B) time

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C) cost

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D) convenience

Question 29

31) When writing for social media, one should

Accepted Answer

B) write informally, but carefully.

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A) write as if they are offering a sales pitch.

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C) include more detail than if writing for non-social media.

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D) withhold information to keep readers engaged.

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E) remember that anything posted online can easily be deleted.

Question 30

31) Providing free information that is valuable to the audience but also helps a company build closer ties with customers is called

Accepted Answer

E) content marketing

Answer

A) content augmentation.

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B) community hub building.

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C) extending the organization.

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D) customer support.

Question 31

31) To make it easier for people to find and follow an organization, all social media from the organization should be organized in a central hub, a

Accepted Answer

C) web presence that anchors the online presence.

Answer

A) Facebook page with embedded links to supporting data.

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B) community building site.

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D) community blog site.

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E) cloud computing site.

Question 32

31) Community Q&A sites offer opportunities for building your personal brand. When you're responding to an individual's question, keep in mind that

Accepted Answer

E) you're responding in advance to anyone who has the same question and visits the site.

Answer

A) community Q&A sites are a fad, so responding to questions is a waste of time.

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B) your reply to the question will only be relevant to the person who asked it.

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C) material that's posted on a community Q&A site won't be visible for long.

Answer

D) responding to questions can be fun, even if you don't know what you're talking about.

Question 33

31) The opening of a routine or positive message should be

Accepted Answer

D) clear and concise.

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A) brief and enigmatic.

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B) terse and demanding.

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C) wordy and indirect.

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E) direct and informal.

Question 34

31) When responding to a request for adjustment when a third party is at fault, the best approach is to

Accepted Answer

C) avoid placing blame and focus on the solution.

Answer

A) refuse the claim and suggest that the customer sue the third party.

Answer

B) refuse the claim but forward the paperwork to the third party.

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D) advise the customer never to do business with that third party again.

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E) refuse the claim but assure the customer that yo u will never do business with the third party again.

Question 35

31) When you're planning a negative message, in order to minimize the damage to business

relationships and encourage acceptance of your message.

Accepted Answer

A) analyze the situation carefully

Answer

B) be direct at all times

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C) emphasize your needs and concerns

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D) quote the policies and regulations of your company

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E) avoid stating the bad news in the message

Question 36

38) A letter rejecting a job applicant should

Accepted Answer

A) avoid explaining why he or she was not selected.

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B) point out the applicant's shortcomings.

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C) be as personal as possible.

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D) be as long as possible.

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E) always offer an apology

Question 37

39) The best way to persuade an audience to do something is to

Accepted Answer

C) align your message with their existing motivation.

Answer

A) convince them that their existing motivations are unreasonable.

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B) change their motivation by suggesting that they are unsophisticated.

Answer

D) use scare tactics to describe the consequences of failing to do what you have asked.

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E) shame them into doing what you want.

Question 38

39) When you're writing a business plan, the section explains the purpose of your business and what you hope to accomplish.

Accepted Answer

A) mission and objectives

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B) design and development

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C) products and services

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D) financial projections and requirements

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E) monitor-and-control

test

40 questions

1) Which of the following best describes the communication process?

Which of the following is not a characteristic of effective business messages?

All of the following except ............ will make your business messages more effective.

Effective communication helps businesses make stronger decisions based on

4) To make your communication more effective,

Which of the following is an advantage of improved mobile tools for the workplace?

Writing for websites often involves the use of , which organize and control content and support teamwork.

4) An extranet is

4) Much of your workplace communication will occur during in-person or online meetings. If you're leading a meeting, you can help to make sure it's productive by

4) The best time to distribute an agenda for a meeting is

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