test

1)    Which of the following best describes the communication process?

• A)            transferring information and meaning

• b) listening actively

• c)      writing message

• d)            providing data that benefits the speaker

   

Which of the following is not a characteristic of effective business messages?

• A)            They provide practical information.

• b. They present the writer's opinions as facts.

• c. They state precise audience responsibilities.

• d. They highlight and summarize essential information.

• e. They are short.

All of the following except ............ will make your business messages more effective.

• A)  providing practical information

• b)  clarifying expectations and responsibilities

• c)  presenting information concisely and efficiently

• d)  discussing personal issues and complaining about problems

• e)  showing readers how they will benefit by responding the way you want them to

   

Effective communication helps businesses make stronger decisions based on

• a. closer ties with communities in the marketplace.

• b. timely, reliable information.

• c. clearer and more persuasive marketing messages

• d. greater employee engagement. E) earlier warning of potential problems.

4)      To make your communication more effective,

• a. clearly address your audience's wants and needs—not yours.

• b. include as much information as possible, even if you're not sure it's necessary.

• c. prepare the message as if the audience is not interested.

• d. start by telling the audience how they can help you.

• e. limit questions.

Which of the following is an advantage of improved mobile tools for the workplace?

• A) increased security controls

• B) location-aware content

• c)  standardized writing

• d)  minimized distractions

   

• e)  increased connectivity

Writing for websites often involves the use of                  , which organize and control content and support teamwork.

• A)  wikis

• B) shared workspaces

• c)  word processing software

• d. content management systems

• e)  social networks

4)      An extranet is

• A)  a web-monitoring tool that provides an "extra net" of protection against malware and viruses.

• b. a restricted website available to employees and to outside parties by invitation only.

• C) another name for a social network such as LinkedIn or Facebook.

• D) another name for the hidden internet, which standard search engines do not reac

• E)  a network tool that allows employers to "ping" website users and monitor their activity.

4)      Much of your workplace communication will occur during in-person or online meetings. If you're leading a meeting, you can help to make sure it's productive by

• A)  preparing carefully.

• B)  allowing anyone interested in the topic to attend.

• C)  limit participation during the meeting to supervisors.

• D)  minimize your participation during the meeting.

• E) develop a flexible agenda.

4)      The best time to distribute an agenda for a meeting is

• A)  before the meeting.

• B)  at the start of the meeting.

• C)  during the meeting.

• D) after the meeting.

• E) as participates arrive.