Final Revision Quizziz FOO

Water type extinguishers are effective for fires caused by ordinary combustible materials such as paper and textiles. Identify the Class of fire here.

• Class A

• Class B

• Class C

• Class D

Which of the following rooms will be placed on Out-of-order status?

• Room selected for refurbishment

• Room used by sales team as show room

• Room found infested with bed bugs

• Room with pipe burst

In which scenarios, will a 'sales' transaction be done on the credit card ? [Select all that applies]

• The card presented at check-out is different from the one presented at check-in

• Even though company has guaranteed payments, guest decide to pay using his card

• Pre-auth slip for initial credit card has been misplaced

• Previous card presented has exceeded authorised and spending limits.

At check-out, the guest pointed out that he did not consume any minibar from the room. The FOA quickly apologized and proceed to do a/an _________ to waive off all mini bar charges.

Answer explanation

Allowance / Rebate is usually done when a total amount for an item has to be removed from a guest account.

At check-out, the guest complained that the air-con was not working in the room. As service recovery, the duty manager instructed the the FOA to perform a/an __________ on the room charges with a 50% discount.

Answer explanation

Adjusment/ Partial rebate is done when a partial amount for an item has to be removed from a guest account.

At check-out, the FOA asked the guest to sign on the final invoice for room charges. The billing instructions read " Room charges to TA". Comment on the FOA's actions and explain why.

• Appropriate. Needs signature on bill as proof that the guest used the room.

• Appropriate. Guest should know the room rate for the nights occupied.

• Inappropriate. Do not reveal the charges that are billed back to the travel agency to the guest.

• Inappropriate. Guest should be on express check out service.

At check-in, guest presented debit card for guarantee of stay. He has no other alternate forms for payment. What should do FOA do? [Select all that applies]

• Tell the guest that he cannot proceed with check-in as debit card are not accepted.

• Do a 'sales' transaction for room charges on debit card. Place guest on 'No post' basis as there is no guarantee for incidentals.

• Proceed with 'sales' transaction for deposit required. Any balances will be refunded in local currency at departure.

• Proceed with 'sales' transaction for deposit required. At check out, FOA to raise refund with bank for unused amount.

Given the exchange rate of 1 USD = 1.3 SGD. Guest approaches FOA to exchange 522.30 USD for local currency. FOA should process FOREX and return guest SGD ___.__.

• 401.77

• 678.60

• 678.99

• 680.00

The guest presented a Traveller check to the FOA for payment use at the hotel. The FOA noticed that the cheque has been signed. What should the FOA do next?

• Decline the traveller cheque and ask for other forms of payment.

• Inform Finance to verify if the cheque can be accepted.

• Call the police as guest is trying to use a cheque twice.

• Ask guest to countersign on reverse side of cheque. Obtain and write down identification details to be prudent.

At check-in a pre-authorisation of SGD1000 was taken on guest's credit card. Upon check-out, final outstanding bill is SGD1600. How should FOA process payment? [Select all that applies]

• Pre-authorised $1000 using initial preauth. Perform 'sales' for remainder $600.

• Do 'sales' of $1600 on credit card. Call bank to release initial pre-auth / cancel approval code.

• Do 'sales' of $1600 on credit card. Inform finance to raise refund for initial pre-auth of $1000.

• As $1600 is still within limits, proceed to pre-authorised $1600 using initial preauth.