FFH CLS Quiz #2

Who determines the amount of a false alarm fee for SHS?

• TELUS

• Local municipality

• Police

• CMS team

True or False: Private Guard service for SHS is offered everywhere

• True

• False

What service agreement lengths are available for SmartHome Security?

• 36 months

• 60 months

• 36 and 60 months

• 36 and 72 months

If a SHS customer with a SA has one of the following TELUS services (Home Phone, Internet, TV), how much of a bundle discount will they receive each month?

• $5/month

• $10/month

• $0 (no bundle discount)

True or False: We need to set expectations with our customers that SHS Cameras require both a power source and Internet Wi-Fi to operate properly

• True

• False

Which SHS device would monitor when entrances and windows of your home are being opened and closed?

• Glass Break Detector

• Window and Door sensor

• 4-Button Keyring Remote

• Smart Lock

What can a customer NOT do online on their My TELUS account?

• Manage Optik TV Channels

• Cancel their services

• Monitor their Internet Usage

• View & pay their bills

On their My TELUS account, customers can access up to how many months of past bills?

• 6 months

• 12 months

• 18 months

• 24 months

True or False: Customers can set up Pre-Authorized Payments (PAP) from their bank account (direct debit) on their My TELUS account

• True

• False

True or False: The TELUS Online Security Basic plan can be used on up to 5 devices

• True

• False