A help desk technician runs the following script: Inventory.py. The technician receives the following error message: How do you want to open this file? Which of the following is the MOST likely reason this script is unable to run?

• A.      Scripts are not permitted to run.
• B.      The script was not built for Windows.
• C.     The script requires administrator privileges.
• D.     The runtime environment is not installed.

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi. When the smartphone is connected to Wi-Fi, the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi- Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

• A.      The smartphone's line was not provisioned with a data plan
• B.      The smartphone's SIM card has failed.
• C.     The smartphone's Bluetooth radio is disabled
• D.     The smartphone has too many applications open

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to correctly move to the new monitor?

• A.      Rearranging the monitor's position in display settings
• B.      Swapping the cables for the monitors
• C.     Using the Ctrl+Alt+=> to correct the display orientation
• D.     Updating the display drivers for the video card

A user received the following error upon visiting a banking website: The security certificate presented by this website was issued for a different website's address. A technician should instruct the user to:

• A.      clear the browser cache and contact the bank.
• B.      close out of the site and contact the bank.
• C.     continue to the site and contact the bank
• D.     update the browser and contact the bank.

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

• A.      Device Manager
• B.      System
• C.     Ease of Access Center
• D.     Programs and Features

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

• A. The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit
• B. The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds which causes the application to force quit.
• C.      The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.
• D. The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.

Which of the following is a consequence of end-of life operating systems?

• A.      Operating systems void the hardware warranty.
• B.      Operating systems cease to function.
• C.     Operating systems no longer receive updates.
• D.     Operating systems are unable to migrate data to the new operating system.

An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

• A.      Risk analysis
• B.      Sandbox testing
• C.     End user acceptance
• D.     Lessons learned

A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

• A.      Updating the operating system
• B.      Changing proxy settings
• C.     Reinstalling the browser
• D. Enabling port forwarding

A technician received a call stating that all files in a user's documents folder appear to be changed, and each of the files now has a .lock file extension. Which of the following actions is the FIRST step the technician should take?

• A.      Run a live disk clone.
• B.      Run a full antivirus scan.
• C.     Use a batch file to rename the files.
• D.     Disconnect the machine from the network.