A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

A. Updating the operating system

A technician received a call stating that all files in a user's documents folder appear to be changed, and each of the files now has a .lock file extension. Which of the following actions is the FIRST step the technician should take?

D. Disconnect the machine from the network.

C. Use a batch file to rename the files.

A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the user's account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

B. regulatory compliance requirements.

D. incident response procedures.

A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue?

D. The workstations and the authentication server have a system clock difference.

B. A user changed the time zone on a local machine.

C. The Group Policy setting has disrupted domain authentication on the system.

A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST?

B. Performance Monitor to check for resource utilization

A. Services in Control Panel to check for overutilization

C. System File Checker to check for modified Windows files

D. Event Viewer to identify errors

After returning from vacation, a user is unable to connect to the network at the corporate office. Windows allows the user to log in; however, no internal or external websites are accessible when running a browser. The user's expected network shares are unreachable, and all websites attempted return the message, Hmm, we can't reach this page. Which of the following is the MOST likely cause of this issue?

D. The user enabled airplane mode.

A. The user's password expired while on vacation.

B. The user clicked on a malicious email.

C. The user connected to a captive portal while traveling.

The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

B. Disabling cached credentials

D. Enabling BitLocker on all hard drives

A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?

A. Deleting the browser history

C. Enabling private mode browsing

A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue?

C. The network cable has become disconnected.

A. A duplicate IP address has been issued to the user's desktop.

B. The HDD of the OS is failing.

D. Malware has infected the system.

A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

B. Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

A. Remove the microphone from the USB hub and plug it directly into a USB port on the PC.

C. Delete the microphone from Device Manager and scan for new hardware.

D. Replace the USB microphone with one that uses a traditional 3.5mm plug.

A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

D. Instruct the user to disconnect the Ethernet connection to the corporate network.

A. Advise the user to run a complete system scan using the OS anti-malware application.

B. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.

C. Have the user check for recently installed applications and outline those installed since the link in the email was clicked.

A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

E. Installer_Win10Enterprise.dmg

A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files?

D. Manually delete the infected files.

A. Run the virus scanner in an administrative mode.

B. Reinstall the operating system.

C. Reboot the system in safe mode and rescan.

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

B. Set the laptop configuration to DHCP to prevent conflicts.

A. Bridge the LAN connection between the laptop and the desktop.

C. Remove the static IP configuration from the desktop.

D. Replace the network card in the laptop, as it may be defective.

Which of the following is an example of MFA?

A. Fingerprint scan and retina scan

An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

D. VNC with username and password

A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take?

B. Disconnect the power before servicing the PC.

C. Place the PC on a grounded work bench.

D. Place components on an ESD mat.

A systems administrator needs to reset a user's password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account. Which of the following should the systems administrator do?

A. Require the user to change the password at the next log-in

B. Disallow the user from changing the password.

D. Choose a password that never expires.

Which of the following data is MOST likely to be regulated?

D. Name on an employer's website

While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue?

D. The time or date was not in sync with the website.

A. A bad antivirus signature update was installed.

B. A router was misconfigured and was blocking traffic.

C. An upstream internet service provider was flapping.

A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

D. Change the default passwords on new network devices.

A. Convert the PC from a DHCP assignment to a static IP address.

B. Run a speed test to ensure the advertised speeds are met

C. Test all network sharing and printing functionality the customer uses.

A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

A. Use a key combination to lock the computer when leaving.

B. Ensure no unauthorized personnel are in the area.

C. Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.

D. Turn off the monitor to prevent unauthorized visibility of information.

An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy, unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods would BEST meet the requirements?

C. A full backup of the data that is stored off site in cold storage

A. A daily, incremental backup that is saved to the corporate file server

B. An additional, secondary hard drive in a mirrored RAID configuration

D. Weekly, differential backups that are stored in a cloud-hosting provider

A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center?

B. Lock the workstations after five minutes of inactivity.

A. Encrypt the workstation hard drives.

D. Log off the users when their workstations are not in use.

A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 4GB of RAM?

D. The newly installed OS is x86.

A. The UEFI settings need to be changed.

B. The RAM has compatibility issues with Windows 10.

C. Some of the RAM is defective.

An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT?

C. Check if the battery is sufficiently charged.

A. Verify all third-party applications are disabled.

B. Determine if the device has adequate storage available.

D. Confirm a strong internet connection is available using Wi-Fi or cellular data.

A Microsoft Windows PC needs to be set up for a user at a large corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user?

B. Windows Professional Edition

C. Windows Server Standard Edition

A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. Which of the following will MOST likely resolve the issue?

D. Recalibrating the accelerometer

A. Recalibrating the magnetometer

A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference?

B. Modifying the wireless security

C. Disabling the SSID broadcast

D. Changing the access point name

An Android user reports that when attempting to open the company's proprietary mobile application, it immediately closes. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?

D. Clear the application cache.

A. Uninstall and reinstall the application.

B. Reset the phone to factory settings.

C. Install an alternative application with similar functionality.

Which of the following is the proper way for a technician to dispose of used printer consumables?

D. Proceed with the disposal of consumables in standard recycling bins.

A. Proceed with the custom manufacturer's procedure.

B. Proceed with the disposal of consumables in standard trash receptacles.

C. Empty any residual Ink or toner from consumables before disposing of them in a standard recycling bin.

quiz 1102 270

Authored by Nelbert St. Clair

Professional Development

Used 7+ times

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69 questions

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MULTIPLE CHOICE QUESTION

1 min • 5 pts

A help desk technician runs the following script: Inventory.py. The technician receives the following error message: How do you want to open this file? Which of the following is the MOST likely reason this script is unable to run?

A. Scripts are not permitted to run.

B. The script was not built for Windows.

C. The script requires administrator privileges.

D. The runtime environment is not installed.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi. When the smartphone is connected to Wi-Fi, the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi- Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi?

A. The smartphone's line was not provisioned with a data plan

B. The smartphone's SIM card has failed.

C. The smartphone's Bluetooth radio is disabled

D. The smartphone has too many applications open

MULTIPLE CHOICE QUESTION

1 min • 5 pts

A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to correctly move to the new monitor?

A. Rearranging the monitor's position in display settings

B. Swapping the cables for the monitors

C. Using the Ctrl+Alt+=> to correct the display orientation

D. Updating the display drivers for the video card

MULTIPLE CHOICE QUESTION

1 min • 5 pts

A user received the following error upon visiting a banking website: The security certificate presented by this website was issued for a different website's address. A technician should instruct the user to:

A. clear the browser cache and contact the bank.

B. close out of the site and contact the bank.

C. continue to the site and contact the bank

D. update the browser and contact the bank.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

A. Device Manager

B. System

C. Ease of Access Center

D. Programs and Features

MULTIPLE CHOICE QUESTION

1 min • 5 pts

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

A. The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit

B. The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds which causes the application to force quit.

C. The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.

D. The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.

MULTIPLE CHOICE QUESTION

1 min • 5 pts

Which of the following is a consequence of end-of life operating systems?

A. Operating systems void the hardware warranty.

B. Operating systems cease to function.

C. Operating systems no longer receive updates.

D. Operating systems are unable to migrate data to the new operating system.

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quiz 1102 270

A help desk technician runs the following script: Inventory.py. The technician receives the following error message: How do you want to open this file? Which of the following is the MOST likely reason this script is unable to run?

A user received the following error upon visiting a banking website: The security certificate presented by this website was issued for a different website's address. A technician should instruct the user to:

A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use?

A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS?

Which of the following is a consequence of end-of life operating systems?

An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved?

A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue?

A technician received a call stating that all files in a user's documents folder appear to be changed, and each of the files now has a .lock file extension. Which of the following actions is the FIRST step the technician should take?

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

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