Communication skills recap

Your body language (the way you position or hold your body) is an important part of communicating.

• True

• False

Answer explanation

The first impression people have of you is largely achieved through your body language. The problem with the first impression is that it is very hard to change later. This will be a solid beginning of each new relationship you’re trying to build.

What people notice:

how you are dressed

the expression on your face

eye contact or lack of it

your scent

your posture

tone of your voice

how close your stand to them

The meaning of certain gestures and behaviours is the same in all countries.

• True

• False

Answer explanation

Gestures can mean different things in different countries. In North America for example, Thumbs up

is widely recognized as a sign of approval or agreement but is actually used as an insult in Bangladesh.

In certain parts of the Middle East, thumbs-up is definitely a highly offensive thumbs-down.

The thumbs-up sign has been confusing people for thousands of years!

In Canada, crossed arms could be interpreted as ‘I’m not interested’.

• True

• False

• I'm not sure

Answer explanation

In Canada, crossed arms is considered "closed" body language. It indicates that someone may not be interested or engaged, may be uncomfortable, or they may just be chilly (cold).

Touching a colleague or co-worker during a conversation is part of the Canadian culture.

• True

• False

• It depends

Answer explanation

Typically, touching a colleague or co-worker is not advised, however, depending on the nature of the relationship, and the type of touch it may be OK.

For example, a "high-five" is more acceptable than a Hug in most situations.

* Always ask before touching someone! "Can I get a High-Five?"

Gestures (body movements) are common ways we communicate without words. We need to pay attention not only to the words someone uses, but also what their body is telling us. "Closed" Body Language says: “I’m not friendly” or "I'm nervous" or "I'm uncomfortable". Which of these actions are examples of closed body language?

• 
• 
• 
• 
• All of the above

Answer explanation

It's important to remember that body language is only one way in which we communicate. If you are unsure of what someone's body language means, just ask!

"I notice you have your head down. Are you tired?"

Gestures (body movements) are common ways we communicate without words. We need to pay attention not only to the words someone uses, but also what their body is telling us. "Open" body language tells us that someone is listening, engaged and interested. Which of the following are examples of open body language?

• 
• 
• 
• All of the above

Answer explanation

Remember, body language is only one part of communication. We cannot rely on body language alone to tell us how someone is feeling.

"Personal Space" is the amount of space around a person required for them to feel safe and comfortable. If someone comes into your personal space, you can feel uncomfortable, intimidated or threatened. How much "personal space" does the average person need?

• 30 cm (~12 in)

• 100 cm (~3 feet)

• 45 cm (~18in)

• 200 cm (~ 6 feet)

Answer explanation

Entering someone's personal space is reserved for family members and close friends. Covid-19 may have increased the amount of personal space required for some people.

If you approach someone to talk and they suddenly step back, STOP. This is an indicator that you have stepped into their personal space. Stay where you are and allow them to move to a more comfortable position.

Canadians listen with their eyes. If you are not making eye contact (your eyes are down), Canadians will sometimes assume you are not listening to them. This can sometimes be interpreted as disrespect. How long should you hold eye contact when talking with someone?

• Do not break eye contact at all

• Hold eye contact for at least 30 seconds

• Hold eye contact for 2-3 seconds then look someplace else before resuming eye contact

• Do not make eye contact unless asked.

Answer explanation

The appropriate length of eye contact in Canada is 2-3 seconds, after which you are expected break the eye contact and look at the person’s hands, shoulders, hair or other part of their face. You don’t want to stare though because it shows aggression. Remember, Canada is made up of people from many different cultural backgrounds. Always pay attention to body language and follow the lead of the person you are speaking to.