Conflict Resolution and Negotiation

TRUE or FALSE? According to the video we watched in class, Conflict exists when a person has a need of another, and that need is not being met.

• True

• False

• I don't know :(

Answer explanation

Often times, when somebody needs something from another and their need can't be satisfied by them, ir creates a conflict.

The conflict-handling modes are: Collaborating, Acommodating, Avoiding, Compromising, and...?

• Community

• Competing

• Complaining

• Consuming

A "mediator" is a...

• ...person that handles social media.

• ...third-party that tries to sell something to you or your company.

• ...third-party that comes between two people to make them reach an agreement and avoid conflict.

• ...person that takes care of public speaking.

Name the 3 steps to efficiently work with someone you dislike.

What does this expression mean? 'I'd like to go out but I'm snowed under with work.'

• to be very happy

• to be sad

• to be very busy

• to be in a rush

What does this expression mean? 'My boss always beats around the bush too much and makes us waste time on meetings.'

• to pick up fights

• to bad-mouth other employees

• to hit stuff around him

• to take time getting to the main point

TRUE or FALSE? 'Mixed messages, which are a big source of conflict, can happen when your body language doesn't match with what you say.'

• True

• False

• I don't know :(

Answer explanation

Saying something and expressing it with the wrong gestures/behavior can lead to misunderstandings (and conflict).

When Negotiating, you need to think of the best ways to present your offer to catch the attention of others. That part is included in...

• Value-claiming tactics

• Defensive Tactics

• Persuasion Tactics

• Set-Up Tactics

Choose the correct option: It's always good to build trust and _____ with other colleagues.

• reports

• rapport

• drama

• issues

Answer explanation

Rapport: a strong relationship based on mutual interests.

Why do you think the 'Good Cop, Bad Cop' tactic is used by many? Please give your opinion. Use the 'How to give reasons' vocabulary.