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1st Grade

30 Qs

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Review prior Week 1 Assessment

Review prior Week 1 Assessment

Assessment

Quiz

Fun

1st Grade

Practice Problem

Medium

Created by

QUEENIE BASALLOTE

Used 5+ times

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What does Warm Transfer mean?

Make sure an agent is on the phone before transferring to them

Provide the customer with the correct phone to get direct access to the responsible agent

Send the call to the correct queue

Transfer the Dryer related call

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What is another name for a 5k transaction?

General

Technical

Service Request

Service Order

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Which of the following could prevent a Top Load Washer from draining correctly?

The debris filter needs to be cleaned

The water line is not connected correctly

The drain hose is not connected correctly

None of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

True or False: AI Pattern will not adjust the cycle/settings until 10 cycles have been run.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

In Warranty status, what does IV indicate?

Labor and Parts are still under warranty

The unit is out of warranty

The warranty has been voided

Only Parts are still covered under warranty

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Where is the serial number located on a Front Load Washer?

Inside the door

On the back, by the top

On the back

In the detergent drawer

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

In the model code DVE60M9900, what does the E indicate?

It is Eco Friendly

It is a 2013 model

It is a FlexDry

It is Electric

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