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Quiz_4_Test_Exam

Authored by trung quoc

Specialty

3rd Grade

Used 5+ times

Quiz_4_Test_Exam
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20 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

81. What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

A. Service management

B. Continual improvement

C. A service

D. An IT asset

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

82. Which skill is an essential part of the 'service level management' practice?

A. Technical knowledge

B. Listening

C. Diagnosis

D. Problem analysis

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

83. How should the seven guiding principles be combined when an organization is making a decision?

A. By using all the guiding principles equally when making any decision

B. By using the one or two guiding principles that are most relevant to the specific decision

C. By using the 'focus on value' principle and one or two others that are relevant to the specific decision

D. Review each guiding principle to decide how relevant it is to the specific decision

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

84. Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A. Start where you are

B. Collaborate and promote visibility

C. Keep it simple and practical

D. Optimize and automate

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

85. Which practice makes new services available for use?

A. Change control

B. Release management

C. Deployment management

D. IT asset management

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

86. Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

A. Executing improvement actions

B. Performing baseline assessments

C. Defining the improvement plan

D. Understanding the business mission

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

87. What is the purpose of the 'relationship management' practice?

A. To establish and nurture the links between the organization and its stakeholders

B. To align the organization's practices and services with changing business needs

C. To set clear business-based targets for service performance

D. To support the agreed quality of a service handling all agreed, user-initiated service requests

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