12AIT: PM, AS Impacts U3

Cloud computing can cause businesses in Australia to confront issues that are most likely to do with:

• Security, privacy and data management.

• Privacy and online software tools.

• Network vulnerabilities and hardware.

• Physical security concerns.

Outsourcing work to an overseas (non-Australian) company is also called:

Which definition for service level agreement (SLA) is correct?

• A documented contract between a service provider and a business that identifies both services required and the expected level of service.

• A code of conduct meant for businesses that allows for collaboration and cooperation.

• A level of service delivered to a company.

• An agreement that covers the provision of software and hardware.

An electrician purchases a new mobile device and finds that he is using up a lot of time searching for information. This is an impact on his:

• access

• productivity

• ability to outsource

• service level agreement

Productivity is when:

• Inputs are turned into usable outputs.

• Outputs are turned into usable inputs.

• The money earned is greater than the money spent.

• The right staff are hired for the job.

Online software tools used for e-learning usually include:

• Collaboration tools, content management, results dashboard.

• Word processing, collaboration, content.

• Practical activities, content management system, email.

• Organisational software, calendars, assessment results.

A small rural school has a poor internet connection. They are frustrated by this and call the ISP to try to secure better speeds. This has an impact on the school in which two ways, MOST significantly?

• access to knowledge and resources; digital divide.

• productivity, emerging technology.

• digital divide, outsourcing.

• client feedback, network security.

Which of the following would NOT be included in a code of conduct?

• employee privacy

• access to internet

• work hours

• escape clauses

Record three ways in which digital communication can be used for educational puposes.

Identify three actions of staff that can affect data security in a small business. Describe a

solution for each action.