Tips & Tricks

How does Nanar go over her checks?

• She opens the checklist and goes one by one.

• She opens the admin, checks everything, and then submits the checklist.

• She doesn't care about the checks.

• She opens the admin, checks everything, and then double-checks everything while doing the checklist.

Answer explanation

I prefer to be 100% sure that I did everything right without forgetting to check anything.

• Start chatting with others.

• Re-check her tickets and then watch Instagram reels.

• Immediately take a break.

• All of them.

Answer explanation

I check the tickets I handled again just to make sure that I didn't miss anything while assisting the user (P.S. also to have shorter sessions with QA)

What do you think Nanar will do when she handles tickets with the same issue?

• She will open the previous ticket and do the same.

• She will remember the previous case and do everything without opening the workflow again.

• She will open the workflow again and go step by step even though it's the same case.

Answer explanation

I just prefer to go step by step in every ticket I handle to avoid forgetting any single step/action & get sweets from the QA department.

While handling tickets Nanar

• Listens to music and keeps focusing on her tickets.

• Eats fruits to be healthy.

• Helps her colleagues if they need anything.

Answer explanation

It's my preference to not talk while working.

I prefer to stay focused and if I will have a convo with other agents it will break my train of thoughts :D

Nanar's steps while handling tickets are

• I don't have any idea.

• Submitting checklist, applying the relevant macro, then leaving an internal note.

• Submitting checklist, leaving an internal note, then applying the relevant macro.

Answer explanation

In one of my sessions, I do remember QA told me: Nanar jan, always first, submit the checklist.

Second, apply the macro.

Third, leave an internal note.

That's it!! :D

How do you think Nanar works?

• I am sure that she doesn't work at all.

• I guess she prefers to leave many tabs open while working on tickets, just to assist the user ASAP.

• I guess she prefers to close every unnecessary tab because she prefers quality over quantity.

Answer explanation

Why do I do this?

Because for me leaving many tabs open while I am doing tickets makes me confused.