Effective Verbal Communication QUIZ

In order for effective verbal communication to occur, the message must be clear

and ______________.

• Present

• Interpreted

• Concise

• Withheld

Persons in LPSCS careers must effectively communicate with:

• The Public

• Co-Workers

• Supervisors

• All Answers Are Correct

Slang terminology should always be used in order for the public to understand

the message being conveyed.

• TRUE

• FALSE

Written communication should have all EXCEPT the following:

• Moderate speed of speech

• Correct grammar

• Correct punctuation

• Correct spelling

The individual who analyzes and interprets the message is the:

• Speaker

• Message

• Reciever

• Feedback

Legal terminology should be modified or defined.

• TRUE

• FALSE

Which of the following can be a distraction which can interfere with

communication?

• Impaired Vision

• Facing the Receiver

• Inclement Weather

• Good Lighting

Denial is a _______________________________.

• Communication skill

• Defense mechanism

• Therapeutic technique

• Alternative method of communication