Hospitality and Tourism Pretest

Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

• Contacting buyers

• Visiting attractions

• Working with people

• Planning conferences

How can a travel agent make a positive impression on clients?

• Ask very personal questions

• Suggest several travel options

• Focus on many tasks at one time

• Maintain a professional appearance

What traits do effective hospitality and tourism employees exhibit when they communicate with their customers?

• Patience and empathy

• Initiative and indifference

• Inflexibility and self-confidence

• Enthusiasm and passive listening

What types of tours are likely to appeal to individuals who are active and athletic and enjoy taking physical risks?

• Cultural C. D.

• Domestic

• Adventure

• International

What type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?

• Lodging accommodations

• Means of transportation

• Food and beverage

• Entertainment

What segment of the hospitality industry focuses on providing its target market with entertainment and relaxation services?

• Travel

• Recreation

• Lodging

• Food and beverage

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. What type of tourism took place?

• Ecotourism

• Edutourism

• Agritourism

• Voluntourism

What type of tourism organization is funded by state- or local-level tax dollars?

• Professional development association

• Sole proprietorship

• Government agency

• Chamber-of-commerce

Which of the following lodging facilities is most likely to need higher staffing requirements?

• A 50-unit economy motel B. C. D.

• A large, full-service convention hotel

• An upscale, 15-room bed and breakfast inn

• A lakeside campground with several campsites

A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. What type of schedule are Janna and Michael working?

• Exempt

• Cyclical

• Part-time

• Frictional