Knowledgebase Quizz 9 September 2022

When a customer does an early upgrade will their contract term reset?

• Yes

• No

When claiming on Vodasure what is the % of the repair that the customer pays?

• 30%

• 20%

• 15%

• 5%

What dealsheet do we use when selling WOW on the Nokia J Router?

• C19BCLTE

• C21BCLTE2

• C19BCLTE1

What is the cut off date for cancellations to be processed at month end?

• 15th

• 1st 

• 25th

• Last day of te month

What is Vodacom Contract Cover?

• Vodacom Contract Cover insures customers against the inability to meet their contractual obligations due to disability

• Vodacom Contract Cover insures customers against the inability to meet their contractual obligations due to loss of income

• Vodacom Contract Cover insures customers against the inability to meet their contractual obligations due to death

Can the Vodaom Contract Cover premium be added to your Vodacom Fibre bill?

• Yes

• No

How can a customer apply for this Contract Cover?

• In Store

• Telesales Activation

• Online

• Call Centre

• All of the above

Are you able to link additional numbers to your My Vodacom App?

• Yes only Vodacom Postpaid numbers

• No you can not

• Yes any Vodacom number that is not linked to the App yet

• Yes only Vodacom Prepaid numbers

Which of the following USSDs are used to retrieve your MSISDN?

• *135*501#

• *135*502#

• *135*082#

• *135*503#

Where can customers self RICA-register new SIM cards?

• Vodapay App

• Vodacom Portal

• Retail store

• My Vodacom App