GIVING INFORMATION

This a facility of a hotel room

• lobby

• balcony

• registration form

This a type of accommodation

• house

• guesthouse

• park

Management hotel skills

• be nice and beautiful

• organization and delegate responsibilities

• body language and loyalty

Include name, adrees,payment method,purpose in the....

• registration form

• booking

• leaflet

You can find important places to visit, museums,restaurants, etc , in a ...

• registration form

• leaflet

• book

This includes the 3 meals

• fullboard

• bed and breakfast

• continental breakfast

Synonym of baggage:

• deposit

• luggage

• surname

These are communication skills:

• repeat 3 times and send an email

• speak slowly and clearly

• body language and listening

This helps to provide a positive environment,productivity and good quality service:

• teamwork

• participation

• oral skills

Attributes of hotel staff:

• marketing and rewarding

• good memory and multitasking