LEVEL 2 - CA02 - INTERPERSONAL BEHAVIOUR

What are the correct steps that must be ensured for solving the workplace problem?

 

 

I.  Examine type of problem.

II.  Chose alternative solution.

III.  Implement the accurate solution.

IV.  Identify and interpret the problem.

 

 

 

•    I, II, III, IV

•    II, III, IV, I

•    III, I, IV, II

•    IV, I, II, III

What are elements must be considered before scheduling the organization event?

I. Perform the task one after another.

 II. Organize a chain of event in order of easier.

III. Find a gap to slot in your schedule to execute the job.

  IV. Determine required time and materials needed to complete the job.

 

 

I, II and III

 

I, II and IV

 

I, III and IV

 

II, III and IV

 

• I, II and III

• I, II and IV

   

• I, III and IV

• II, III and IV

   

What are the elements that must be ensured for teamwork collaboration?

 

I. Prepare your individual assignments.

II. Periodically reflect on team process and fit with project tasks.

III. Discuss conflicting viewpoints and team member's differences.

IV. Select ideas and/or create new ideas effectively and efficiently as a team.

 

 

A.        I, II and III

B.        I, II and IV

C.        I, III and IV

D.        II, III and IV

•   I, II and III

•   I, II and IV

•   I, III and IV

•   II, III and IV

What are the criteria for an employee to observe in order to improve the company's overall quality?

 

I. Do not merely churn out what is needed.

II. Execute works when instructed by superior.

III. Do his/her best to produce great result in work.

IV. The employee's commitment to achieve good quality output.

 

 

•   I, II and III

•   I, II and IV

•   I, III and IV

• II, III and IV

Choose the right target elements for determining the organization growth?

 

 

I. Specific

II.  Flexible

III.  Achievable

IV. Measurable

 

 

 

•   I, II and III

•   I, II and IV

• I, III and IV

•  

  II, III and IV

What are the elements that must be ensured for teamwork contribution in the workplace?

 

 

I. Control the members of the team.

II. Listen to other members of the team.

III. Prepare your individual assignments.

IV. Participate as a peer at team meetings.

 

 

• I, II and III

• I, II and IV

• I, III and IV

•     II, III and IV

  Why an organization should set their own targets?

 

• Targets develop team ability to initiate with others.

• Targets provide the planning make goal achievement.

• Targets provide conflicting viewpoints and team member's differences.

• Targets provide a structure to constantly assess the performance of your organization.

Which statement is false about teamwork attitude?

 

 

A.     Learn the importance of documenting process and results.

B.     Learn the importance of communications among individual skill.

C.     Learn the importance of discussion and agreement on team processes.

D.     Learn to prepare for team activities, then reflect on the results and assess team performance.

 

 

• Learn the importance of documenting process and results.

•   Learn the importance of communications among individual skill.

• Learn the importance of discussion and agreement on team processes.

• Learn to prepare for team activities, then reflect on the results and assess team performance.

What are the best solution agreements that need to be ensured for resolving problems in the workplace?

 

I. The group has some ground rules for making decisions such as consensus or minority vote.

II. As a result of disagreement, the group may actually identify new solutions supported by group consensus.

III. Controversies and disagreements if used constructively can be effective tools in selecting the best solution.

IV. If the group faces difficulty in reaching consensus, members or facilitator should clarify specific areas of disagreement and then identify ways to integrate similar interests into the solution.

 

 

• I, II and III

•   I, II and IV

• I, III and IV

•   II, III and IV

  Choose three (3) stages or steps of problem solving.

 

 

I. Making a decision.

II. Identify the problem.

III. Monitor or seeking feed-back.

IV. Live with the problem and continue works.

 

 

• I, II and III

•   I, II and IV

•   I, III and IV

•   II, III and IV