DS AQA GCSE Business Quiz Unit 4

Working only a proportion of the full time hours.

Where authority is spread widely through the organisation.

When a business grows too large, leading to a possible increase in unit cost.

An organisational structure with a wide span of control and few levels of hierarchy (a short chain of command).

Training given to a new employee when they start a new job; it provides information about the business, its operation and working practices.

The way in which the organisation is divided into levels of management, functions and responsibilities.

The reorganisation of the organisation’s employees so that there are fewer levels of management.

The relationship between the business and the customer that puts the customer’s requirements at the centre of the operation to build brand loyalty.

The reasons people are interested in and committed to their job.

The process of hiring a new employee.