Smart home app and My Account

What is the current Logo of Vivint Smart Home App?

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What is the name of the app that is for Go! Control Panel Users?

• Vivint App

• My App

• Vivint Classic App

• Alarm.com App

Where can we locate the button to send the Reset Password for the customers App?

• Caregenie

• Salesforce

• Alarm.com

• Platinum

Which of the following are App concerns?

• Forgot Password

• Login Issue

• Missing Button

• Error 404

What is the application for SkyControl/Smart Hub customers called?

• My OAC

• Vivint Smart Home App

• Smart Home App

• Classic App

Where do we go on CareGenie to pull up the troubleshooting for the Apps and OAC?

• Quick links > App

• Caregenie > Equipment Look up> App

• Caregenie > Equipment look up > login issue

• Platinum > Reset Password

Where to customer’s go to log into their Online Account Center

• Vivint.support.com> login

• Vivint.com > login

• Vivint Smart Home App > Login

• Vivint.com > "Cart Button"

What is something we cannot do in the Vivint Smart Home app?

• Biling

• Equipment Purchase

• Camera events

• None of the above

How Can I pull up App Flow?

• CG > Equipment Look up> App

• Plat > Email registered > Registered User

• CG > Panel > App

• CG > Panel > Troubleshooting > App

IF I need to access My OAC what email do I need to Use?

• CG registered Email

• Platinum Email

• Registered User Email

• None of the Above