Chapter 2: PC Technician Responsibilities

Before handling a system component, make sure that it is powered off and that the main power cord is unplugged from the wall socket.

• True

• False

Definition of a Capacitor is:

• device that stores an electric charge.

• Caps the energy

• Something found in a computer

• Dental equipment

(ESD)

• stores an electric charge.

• s the flow of electricity from one electrically charged object to another.

• a device that connects to a computer, such as a monitor or a printer.

• Ensure that the grounding pin on a PC power plug is intact.

Be careful when lifting heavy objects.

• Bend your knees and keep your back straight, using your legs to lift objects.

• Use compressed air to clean delicate components.

• Have at least a Class C fire extinguisher available. A Class C fire extinguisher is made for electrical fires.

• Avoid wearing loose clothing.

Before you begin any internal service on a computer, you must always be sure that the computer is completely disconnected from the power source. Not removing power can lead to serious harm or death.

• True

• False

Which of the following devices can store large amounts of electricity, even when unplugged?

• DVD optical drive

• LCD monitor

• Hard disk drive

• CRT monitor

A UPS is designed to provide enough power to shut a system down safely during an extended power outage. Most are not intended as long-term power solutions.

• True

• False

Making a Good Impression includes: (Choose Two)

• Greet the client and introduce yourself.

• Avoid distractions or interruptions, including texting and social media notifications. Don't take personal phone calls. Ask permission before taking work-related calls.

• argue with a client or become defensive.

• complain about clients on social media platforms.

Which part of the change management process specifies how you will return affected systems to their original state if your implementation fails?

• Purpose

• Backout plan

• Scope

• Risk analysis

Which part of the change management process asks how the project will align with the organization's current mission and strategy?

• Purpose of the change

• Plan for the change

• Change implementation

• Scope of the change