
Confidence
Authored by Felipe Hernandez
Social Studies, English
University
Used 2+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How to Build Confidence?
Watch your non-verbal cues, and Be relaxed and personable.
Trying to convince him at all costs.
With arrogance and superiority.
2.
MULTIPLE CHOICE QUESTION
30 sec • 15 pts
How does being confident help your customer?
Customers want to know that the employee they are working with is confident and will be able to serve them in a professional manner.
To be friends
To invite you to lunch
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
How many steps are there to secure communication with the customer?
9
10
18
7
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Speaking in short, concise sentences allows the customer to feel confident.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
One of the main reasons why people have difficulty communicating confidently is because they become easily overwhelmed.
False
True
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
You need to speak loud and clearly.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If you do not know what you're talking about, it's difficult to show confidence.
False
True
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