Confidence

How to Build Confidence?

• Watch your non-verbal cues, and Be relaxed and personable.

• Trying to convince him at all costs.

• With arrogance and superiority.

How does being confident help your customer?

• Customers want to know that the employee they are working with is confident and will be able to serve them in a professional manner.

• To be friends

• To invite you to lunch

How many steps are there to secure communication with the customer?

• 9

• 10

• 18

• 7

Speaking in short, concise sentences allows the customer to feel confident.

• True

• False

One of the main reasons why people have difficulty communicating confidently is because they become easily overwhelmed.

• False

• True

You need to speak loud and clearly.

• True

• False

If you do not know what you're talking about, it's difficult to show confidence.

• False

• True

Is it important to show confidence in products and services for marketing purposes when suggesting them to the customer?

• False

• True

It is important to have a friendly tone of voice, but it is also essential to refer to the customer by name, and ask questions such as "Have you had a nice day?

• True

• False

• Both

Is it right to give the impression that you are attacking him?

• True

• False