EPP 6 REVIEW FOR LONG TEST

Tact is when a seller handles a delicate situation and he/she can act accordingly.

• TRUE

• FALSE

Personality talks about the physical qualities of the seller.

• TRUE

• FALSE

One of the desirable qualities of a seller is mental quality where a seller must knowledgeable enough to answer the queries of buyers/customers about the product he/she is selling.

• TRUE

• FALSE

The seller should treat the buyers as his/her guests and see to it that they enjoy their visit in the store.

• TRUE

• FALSE

Customers appreciate sellers who show them courtesy and respect.

• TRUE

• FALSE

________ buyers think that they are very important buyers.

• Talkative

• Harried/important

The seller let the customer choose other items which have similar functions that he/she is looking for.

• TRUE

• FALSE

Part of marketing strategy of the seller is lying about the product or service his/her selling.

• TRUE

• FALSE

A buyer is someone who buys goods or products and services.

• TRUE

• FALSE

Manufacturing can only be done in a factory.

• TRUE

• FALSE