
Final_2
Quiz
•
Specialty
•
3rd Grade
•
Practice Problem
•
Medium
trung quoc
Used 3+ times
FREE Resource
Enhance your content in a minute
40 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
1. Which guiding principle focuses on reducing costs and human errors?
Collaborate and promote visibility
Think and work holistically
Optimize and automate
Focus and value
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
2. Which statement about outcomes is CORRECT?
An outcome can be enabled by more than one output
An output can be enabled by one or more outcomes
Outcomes are how the service performs
An outcome is a tangible or intangible activity
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
3. Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
Service configuration management
Service level management
Service desk
Service request management
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
4. What is the CORRECT definition of service management?
A set of specialized organizational capabilities for delivering value to customers in the form of services
The capability of supplier to deliver services to providers in exchange for money
The capability of service providers to minimize their costs without reducing the value of the services
A set of specialized assets for transitioning services into the live operational environment
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
5. Which is considered by the 'partners and suppliers' dimension?
Using formal roles and responsibilities
Using artificial intelligence
Working with an integrator to manage relationships
Defining controls and procedures
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
6. Which guiding principle discourages 'silo activity?
Start where you are
Collaborate and promote visibility
Focus on value
Keep it simple and practical
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
7. Which guiding principle recommends coordinating all dimensions of service management?
Keep it simple and practical
Start where you are
Progress iteratively with feedback
Think and work holistically
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