Final_2

Final_2

3rd Grade

40 Qs

quiz-placeholder

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Final_2

Final_2

Assessment

Quiz

Specialty

3rd Grade

Practice Problem

Medium

Created by

trung quoc

Used 3+ times

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40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

1. Which guiding principle focuses on reducing costs and human errors?

Collaborate and promote visibility

Think and work holistically

Optimize and automate

Focus and value

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

2. Which statement about outcomes is CORRECT?

An outcome can be enabled by more than one output

An output can be enabled by one or more outcomes

Outcomes are how the service performs

An outcome is a tangible or intangible activity

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

3. Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

Service configuration management

Service level management

Service desk

Service request management

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

4. What is the CORRECT definition of service management?

A set of specialized organizational capabilities for delivering value to customers in the form of services

The capability of supplier to deliver services to providers in exchange for money

The capability of service providers to minimize their costs without reducing the value of the services

A set of specialized assets for transitioning services into the live operational environment

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

5. Which is considered by the 'partners and suppliers' dimension?

Using formal roles and responsibilities

Using artificial intelligence

Working with an integrator to manage relationships

Defining controls and procedures

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

6. Which guiding principle discourages 'silo activity?

Start where you are

Collaborate and promote visibility

Focus on value

Keep it simple and practical

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

7. Which guiding principle recommends coordinating all dimensions of service management?

Keep it simple and practical

Start where you are

Progress iteratively with feedback

Think and work holistically

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