FOS QUIZZ

FOS QUIZZ

11th Grade

10 Qs

quiz-placeholder

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FOS QUIZZ

FOS QUIZZ

Assessment

Quiz

Other

11th Grade

Practice Problem

Hard

Created by

Linda Carandang

Used 23+ times

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10 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

1 min • 5 pts

_____ is a guest cycle that includes registration and roaming functions activity before guest check in

2.

FILL IN THE BLANK QUESTION

1 min • 5 pts

This is the area of the front office where a guest registers, where keys are possibly kept, and where information can be obtained

3.

FILL IN THE BLANK QUESTION

1 min • 5 pts

i

It is considered as the facilitator between the guest and other department of the hotel.

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

It is the stage when the customer or the prospective guest enquires about the availability of the desired type of accommodation and its amenities via telephonic call or an e-mail.

Pre-Arrival Stage

Arrival Stage

Departure Stage

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

This is hte hotel department that is responsible for accounting, data processing and management reports.

Back Office

Front Office Desk

Reception Desk

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

The front office reception staff receives the guest in the reception. The porters bring in the guest luggage.

true

false

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

If the room requested is available, the reservation should be confirmed by the guest through advance deposit or any other various modes of payment.

false

true

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