FOS QUIZZ

_____ is a guest cycle that includes registration and roaming functions activity before guest check in

This is the area of the front office where a guest registers, where keys are possibly kept, and where information can be obtained

i

It is considered as the facilitator between the guest and other department of the hotel.

It is the stage when the customer or the prospective guest enquires about the availability of the desired type of accommodation and its amenities via telephonic call or an e-mail.

• Pre-Arrival Stage

• Arrival Stage

• Departure Stage

This is hte hotel department that is responsible for accounting, data processing and management reports.

• Back Office

• Front Office Desk

• Reception Desk

The front office reception staff receives the guest in the reception. The porters bring in the guest luggage.

• true

• false

If the room requested is available, the reservation should be confirmed by the guest through advance deposit or any other various modes of payment.

• false

• true

The manager is responsible to manage and issue the right keys of the accommodations to the right guests.

• true

• false

During guest departure, the front office accounting system ensures payment for goods and services provided.

• true

• false

If the guest requires airport or other drop service, the front office bell desk fulfils it.

• true

• false