
FOS QUIZZ
Authored by Linda Carandang
Other
11th Grade
Used 23+ times

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10 questions
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1.
FILL IN THE BLANK QUESTION
1 min • 5 pts
_____ is a guest cycle that includes registration and roaming functions activity before guest check in
2.
FILL IN THE BLANK QUESTION
1 min • 5 pts
This is the area of the front office where a guest registers, where keys are possibly kept, and where information can be obtained
3.
FILL IN THE BLANK QUESTION
1 min • 5 pts
i
It is considered as the facilitator between the guest and other department of the hotel.
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
It is the stage when the customer or the prospective guest enquires about the availability of the desired type of accommodation and its amenities via telephonic call or an e-mail.
Pre-Arrival Stage
Arrival Stage
Departure Stage
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
This is hte hotel department that is responsible for accounting, data processing and management reports.
Back Office
Front Office Desk
Reception Desk
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
The front office reception staff receives the guest in the reception. The porters bring in the guest luggage.
true
false
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
If the room requested is available, the reservation should be confirmed by the guest through advance deposit or any other various modes of payment.
false
true
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