The Management Process & Environment

T/F - Intermediaries in the market environment of an organisation include wholesalers, retailers, agents, suppliers and brokers.

• True.

• False.

T/F - Product differentiation refers to the uniqueness in quality, price, design, brand image, or customer service that gives 1 organisation’s product/service an edge over another organisation’s product.

• True.

• False.

T/F - The variables in the remote environment of an organisation is controllable.

• True.

• False.

T/F - The technological environment is primarily responsible for changes in the remote environment.

• True.

• False.

T/F - Extended reality includes augmented, virtual and mixed reality.

• True.

• False.

T/F - Technical skills refers to the manager’s ability to apply education, training and experience to effectively and efficiently organise a task, job or project.

• True.

• False.

T/F - According to the decision-making of Henry Mintzberg, the decision-making role of a manager has the following sub-roles: entrepreneur, problem solver, negotiator, and monitor.

• True.

• False.

T/F - In the "new normal", being an effective manager will require of them to solidify the organisation’s vision and mission and live it out in the business world.

• True.

• False.

T/F - In-house training by businesses should be aligned with the National Qualifications Framework to ensure that it is accredited.

• True.

• False.

T/F - Managers are born not made.

• True.

• False.