FInal_3

FInal_3

3rd Grade

40 Qs

quiz-placeholder

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FInal_3

FInal_3

Assessment

Quiz

Specialty

3rd Grade

Practice Problem

Medium

Created by

trung quoc

Used 5+ times

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40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which skill is an essential part of the 'service level management' practice?

Problem analysis

Diagnosis

Listening

Technical knowledge

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which dimension considers data security and privacy?

Organizations and people

Value streams and processes

Information and technology

Partners and suppliers

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is warranty?

The amount of money spent on a specific activity or resource

The perceived benefits, usefulness and importance of something

The functionality offered by a product or service to meet a particular need

Assurance that a product or service will meet agreed requirements

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which guiding principle helps to ensure that better information is available for decision making?

Optimize and automate

Keep it simple and practical

Collaborate and promote visibility

Think and work holistically

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which service request management decisions require that policies are established?

A. Deciding how to handle service requests where the steps are unknown

B. Deciding how degradations of service are resolved

c. Deciding which service requests require approval

D. Deciding when workarounds should be used

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

Relationship management

Service desk

Service level management

Monitoring and event management

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which guiding principle considers customer and user experience?

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Focus on value

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