Altawiz

Altawiz

Professional Development

10 Qs

quiz-placeholder

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Altawiz

Altawiz

Assessment

Quiz

English

Professional Development

Hard

Created by

Norman Albaan

Used 2+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 15 pts

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1. Which statement is NOT true about balance transfer?

Balance Transfers can be done on any account except deposit accounts, savings accounts, or debit card accounts.

BTs can be made over the phone with an agent, or online at www.capitalone.com.

Its only available to primary cardholder.

Accounts must be open for more than 10 days. (Requests for Balance Transfers can be processed on the 11th day from the account opening date.)

2.

MULTIPLE CHOICE QUESTION

1 min • 15 pts

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2.Applicant called in to update her address to where she wants her new card to be mailed. status shown approved and booked acct. What the agent should do?

Inform the customer.Unfortunately I can't process that for you right now. Please allow me to share that once enough time has passed, you will be able to make your requested change(s) and will not have to wait for any updates that you need to make in the future

Proceed with updating address on the account, and if the card was mailed process LSRP.

Transfer call to core servicing.

Advised to callback after the account is open for more than 10days.

3.

MULTIPLE CHOICE QUESTION

1 min • 15 pts

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3. Applicant calling to check application for a Bass Pro Shop Credit Card. What should you do to assist the applicant?

Cold transfer the call to 800-499-3355.

Warm transfer to Partnership CRT.

BAU and provide application status to the applicant.

Refer to www.basspro.com or Bass Pro Stores

4.

FILL IN THE BLANK QUESTION

1 min • 15 pts

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4.Fill in the blanks: The allowable number of open consumer credit card accounts is currently at a maximum of ____ ?; however, some products may have more strict allowance guidelines. Allowance can vary from product to product.

5.

MULTIPLE CHOICE QUESTION

1 min • 15 pts

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5. Mr. Jaren got approved for a Savor Card. He asked if he can do a balance transfer from his Discover card. What will you tell the customer?

Advise that we can only determine if Discover card is accepted after 10 days from the account opening date.

Advise that We can only process BTs from one Capital One account to another account issued or acquired by Capital One or any of its affiliates or subsidiaries.

Advise that he need to call his current bank to initiate the balance transfer.

Advise that we can do the BT since Discover is not owned and affiliated by Capital One.

6.

MULTIPLE CHOICE QUESTION

1 min • 15 pts

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6 Ms.Davis called in to report that someone opened an account under her name. Agent were able to locate app in insight and the account is already booked in empath What should the agent do.?

Provide informs. The Fraud department will cancel the application and the inquiry will be removed from your credit history. transferred to Fraud Identity

Cold transfer to Fraud Identity.

Follow Report Fraudulent Application in empath and complete the task.

Transfer to AFT

7.

MULTIPLE CHOICE QUESTION

1 min • 15 pts

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7.Which of the following Return Codes you CANNOT discuss with the customer?

R01

R04

R29

R03

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