Altawiz

1. Which statement is NOT true about balance transfer?

• Balance Transfers can be done on any account except deposit accounts, savings accounts, or debit card accounts.

• BTs can be made over the phone with an agent, or online at www.capitalone.com.

• Its only available to primary cardholder.

• Accounts must be open for more than 10 days. (Requests for Balance Transfers can be processed on the 11th day from the account opening date.)

2.Applicant called in to update her address to where she wants her new card to be mailed. status shown approved and booked acct. What the agent should do?

• Inform the customer.Unfortunately I can't process that for you right now. Please allow me to share that once enough time has passed, you will be able to make your requested change(s) and will not have to wait for any updates that you need to make in the future

• Proceed with updating address on the account, and if the card was mailed process LSRP.

• Transfer call to core servicing.

• Advised to callback after the account is open for more than 10days.

3. Applicant calling to check application for a Bass Pro Shop Credit Card. What should you do to assist the applicant?

• Cold transfer the call to 800-499-3355.

• Warm transfer to Partnership CRT.

• BAU and provide application status to the applicant.

• Refer to www.basspro.com or Bass Pro Stores

4.Fill in the blanks: The allowable number of open consumer credit card accounts is currently at a maximum of ____ ?; however, some products may have more strict allowance guidelines. Allowance can vary from product to product.

5. Mr. Jaren got approved for a Savor Card. He asked if he can do a balance transfer from his Discover card. What will you tell the customer?

• Advise that we can only determine if Discover card is accepted after 10 days from the account opening date.

• Advise that We can only process BTs from one Capital One account to another account issued or acquired by Capital One or any of its affiliates or subsidiaries.

• Advise that he need to call his current bank to initiate the balance transfer.

• Advise that we can do the BT since Discover is not owned and affiliated by Capital One.

6 Ms.Davis called in to report that someone opened an account under her name. Agent were able to locate app in insight and the account is already booked in empath What should the agent do.?

• Provide informs. The Fraud department will cancel the application and the inquiry will be removed from your credit history. transferred to Fraud Identity

• Cold transfer to Fraud Identity.

• Follow Report Fraudulent Application in empath and complete the task.

• Transfer to AFT

7.Which of the following Return Codes you CANNOT discuss with the customer?

• R01

• R04

• R29

• R03

8. Which of the following statements is NOT true about balance transfer?

• If you transfer a balance at the Transfer APR, that Transfer will not incur a Transfer Fee.

• Any transferred balance that posts to your account at a promotional APR that we may offer you will incur a 3% Transfer Fee.

• All balance transfer will charge you 3% fee.

• Balance transfer has no grace period.

9. Which is the best response for this question? Customer: What are the requirements to qualify for the credit card?

• You must have a good credit history to qualify.

• You must not have more than 5 credit cards.

• I'm not a credit advisor so I can't answer your question.

• We consider many factors, including information from your application and credit bureau reports. You can review the Additional Terms & Conditions of an offer for specific eligibility criteria.

10.Which of the following statements are TRUE about Reporting fraudulent application in empath.

• If the customer recognizes the account, We will stop reporting this as a fraudulent application claim. and proceed with verification.

• Ask the customer if they know of anyone that could have applied for the account. if yes,Capture the suspected person’s information and their relationship to the customer

• Ask the customer if they filed a police report if yes capture all available details from the police report.

• D.If the customer doesn’t recognize the account. transfer the call to Fraud Identity