data down

in case cst has data down that mean dsl led is:

• up

• down

sla for esclate data down ?

• 1 d

• 2d

• 1wd

• 2wd

if cst has bills more than 30 and within grace period, cca can escalate data down?

• yes

• no

data down esclate to pool?

• sls

• second level advanced

• noc

• iu

cca should make voice verification before esclate any physical case?

• yes

• no

in case the result of selt is not avail that mean ?

• esclate to iu

• check type of connection

• restart cpe

cca shouldn’t inform cst with tkt number

• yes

• no

cca shoud inform cst to let cpe on while escalate data down

• no

• yes

no need to inform cst with escalation script while esclate data down

• yes

• no

in case cst has bills 28 cca can esclate data down

• yes

• no